Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessAnalyst

Nicole Mitchell

Fine Dining, Serving, Bartending
Point Pleasant,NJ

Summary

Reliable employee seeking an opportunity to fill a position with extreme passion. Offering excellent communication, strong compassion and good judgment.

Knowledgeable team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Versatile Fine Dining Server adaptable to changing menu items, guest preferences, dietary restrictions & food allergies, as well as restaurant standards. Can adapt into any food service role with ease. Over 16 years of dining service experience.

Adept at maintaining food safety, delivering orders quickly and meeting all guest needs in fast-paced fine dining establishments. Experienced in restaurant and special event services for weddings, reunions and other parties.

Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business.

Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Trained in all upscale dining positions, including food runner, server & bartender. Knowledgeable about wine & pairings, mixed drinks and bar service.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.

Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Fine Dining Server

Charlie's Of Bayhead
Bayhead, NJ
01.2017 - 01.2023
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Took and submitted orders that accommodated customer preferences and dietary requirements.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Suggested wine pairings to go with specific menu items.
  • Excellent service rendered to 30+ guests at one time.

Server & Bartender

Bonefish Grill
Brick, NJ
11.2010 - 01.2017
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items and recorded order information.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Business regularly showed 20% increase on average above projected sales for every month due to upsell skills, positive customer interactions, as well as fast pace & focus kept by employees.

Main Bartender

Red Robin
Brick, NJ
01.2015 - 08.2015
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Served high customer volumes during special events, nights and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained 2 new bartenders on expected drink preparations, sanitation and products.

Counter Server

Bella Notte
Little Falls, NJ
10.2007 - 07.2010
  • Packaged and delivered to-go orders and trays for guests leaving restaurant.
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Maintained clean and organized appearance for restaurant areas to attract and retain customers.
  • Used cash register to perform over 50 cash, credit, check and debit transactions per day.
  • Took and processed over customer orders.
  • Managed multiple tasks in fast paced, high stress, high-volume environment.
  • Offered suggestions on order substitutions for customers with allergies or other dietary restrictions.

Telemarketing Manager

PJG Promotions
Wayne, NJ
10.2006 - 03.2008
  • Exceeded targets by building, directing and motivating high-performing sales team obtaining donations worth up to $2500 per customer transaction.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Monitored sales team performance, analyzed sales data and reported information to owner of company.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Drove company profits by developing and strengthening relationships with potential clients.
  • Implemented systems and procedures to increase sales.
  • Directed sales support staff in administrative tasks to help sales representatives' close deals.
  • Set weekly goals for multiple sales representatives.
  • Built relationships with customers and community to establish long-term business growth.

Education

High School Diploma -

Passaic Valley Regional High School
Little Falls, NJ
09.2004 - 06.2008

Bachelor's in Progress - Psychology

Kean University
Union, NJ
05.2001 -

4-Part Classroom Course Completion - Alcohol & Drug Counseling

Ocean County College
Toms River, NJ
05.2001 -

Some College - Psychology

Bergen Community College
Paramus, NJ
05.2001 -

Skills

Sales Expertise

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Certification

ALDC - Alcohol and Drug Counselor

Interests

Yoga & Mindfulness

Singing & Music

Nutrition and Chronic Disease

Organics & Non-GMO Information

Psychology & The Mind/Body Connection

Timeline

IWC Training (international wine cert) currently in progress

04-2021

TIPS Training

04-2020

Fine Dining Server

Charlie's Of Bayhead
01.2017 - 01.2023

Main Bartender

Red Robin
01.2015 - 08.2015

ALDC - Alcohol and Drug Counselor

05-2014

Server & Bartender

Bonefish Grill
11.2010 - 01.2017

Counter Server

Bella Notte
10.2007 - 07.2010

Telemarketing Manager

PJG Promotions
10.2006 - 03.2008

High School Diploma -

Passaic Valley Regional High School
09.2004 - 06.2008

Bachelor's in Progress - Psychology

Kean University
05.2001 -

4-Part Classroom Course Completion - Alcohol & Drug Counseling

Ocean County College
05.2001 -

Some College - Psychology

Bergen Community College
05.2001 -
Nicole MitchellFine Dining, Serving, Bartending