Nicole Mitchell
Customer Service Representative /Cashier
Las Vegas,Nevada
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest Customer Sevice Representative with solid background in Customer Service. environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
11
11
years of professional experience
25
25
Years of Sales
Work History
Front End Cashier/Service Desk Representative
Walmart
Las Vegas, NV
07.2022 - 03.2024
- Warmly greeted and assessed customer needs.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Assisted customers in locating items throughout the store.
- Provided accurate change to customers when making transactions.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Performed opening duties such as counting money in register drawers and reconciling receipts with sales totals.
- Followed company policies regarding returns and exchanges.
- Dealt courteously with irate or difficult customers in order to defuse potentially volatile situations.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed customer payments quickly and returned exact change and receipts.
Cashier
Dollar Tree Stores
Las Vegas, NV
05.2022 - 09.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Redetermination Adjudicator
ODJFS Unemployment Dept.
Columbus, OH
04.2021 - 02.2022
- Assessed client information and prepared unemployment claims forms.
- Reviewed and verified accuracy of submitted documents.
- Investigated eligibility requirements for unemployment benefits.
- Processed appeals on denied or overpaid claims.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Determined eligibility for additional benefits based on individual circumstances.
- Monitored progress of pending cases in order to ensure timely resolution.
- Input communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Customer Service Representative
VXI Global Solutions - Canton
Canton, OH
10.2012 - 02.2021
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Skilled at working independently and collaboratively in a team environment.
Education
Some College (No Degree) - Computer And Information Sciences
Lincoln University
Jefferson City, MOSkills
- Cash Management
- ID Verification
- Handling Complaints
- Payment Processing
- Customer Service
- POS System Operation
- Excellent customer service
- Building rapport
- Quick Learner
- Liquor regulations and compliance
- Professional Appearance
- Strong Work Ethic
- Front desk operations
References
References available upon request.
Quote
The most difficult thing in the world is to know how to do a thing and to watch someone else do it wrong, without comment.
T. H. White
Timeline
Front End Cashier/Service Desk Representative
Walmart
07.2022 - 03.2024
Cashier
Dollar Tree Stores
05.2022 - 09.2022
Redetermination Adjudicator
ODJFS Unemployment Dept.
04.2021 - 02.2022
Customer Service Representative
VXI Global Solutions - Canton
10.2012 - 02.2021
Some College (No Degree) - Computer And Information Sciences
Lincoln University
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