Nicole M. Kozera
Hubbard
Summary
Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure client satisfaction. Knowledge of healthcare systems and customer support processes.
Overview
15
15
years of professional experience
Work History
Patient Services Representative
Sequoia & Woodburn Veterinary Clinic
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Addressed patient inquiries regarding billing, providing clear and accurate information.
National Account Coordinator
Sysco
04.2017 - 08.2021
- Improved account management processes, increasing productivity and reducing response times to client requests.
- Spearheaded the coordination of promotional materials to boost brand awareness, leading to an increase in sales.
Customer Service Representative
Sysco
06.2016 - 04.2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Toklat Originals, Inc.
08.2014 - 06.2016
- Proficiently completed tasks using Microsoft Word, Excel, PowerPoint, Outlook, Visio, Google Drive, and SAP
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Universal Medical Rental & Equipment Sales Inc.
07.2013 - 08.2014
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Project Consultant/ Administrative Assistant
Oregon University System- Chancellor’s Office
04.2010 - 06.2013
- Delivered high-quality project results by consistently adhering to established standards and protocols.
- Streamlined project processes by implementing efficient management techniques, leading to timely completion of projects.
Education
Bachelor of Science - Agricultural Science
Oregon State University
Corvallis, OR06.2013
Skills
- Appointment scheduling
- Customer service
- Conflict resolution
- Problem-solving
Timeline
Patient Services Representative
Sequoia & Woodburn Veterinary Clinic
08.2021 - Current
National Account Coordinator
Sysco
04.2017 - 08.2021
Customer Service Representative
Sysco
06.2016 - 04.2017
Customer Service Representative
Toklat Originals, Inc.
08.2014 - 06.2016
Administrative Assistant
Universal Medical Rental & Equipment Sales Inc.
07.2013 - 08.2014
Project Consultant/ Administrative Assistant
Oregon University System- Chancellor’s Office
04.2010 - 06.2013
Bachelor of Science - Agricultural Science
Oregon State University
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