NICOLE M. LEITZ
Sewell
Summary
Ensured customer retention and profit performance in financial and retail environments. Working independently for sales and sourcing new business and managing others to achieve the same success.
Business development professional with comprehensive experience in driving growth and creating valuable partnerships. Proven ability to identify market opportunities and implement effective strategies for business expansion. Highly focused on team collaboration and achieving measurable results, adaptable to changing market conditions, and known for strategic thinking and leadership.
Achieved 100% customer satisfaction 100% of the time. Extremely loyal client base.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Vice President of Business Development
Hyperion Bank
10.2022 - 06.2025
- Negotiated contracts with key clients, securing long-term commitments and favorable terms for the company.
- Optimized sales processes to improve efficiency and close rates on deals.
- Established robust pipelines of potential clients through effective networking initiatives.
- Formulated custom solutions for clients based on their unique requirements, resulting in enhanced satisfaction levels.
- Expanded market share by identifying and securing new business opportunities.
- Strengthened company brand through targeted marketing campaigns and public relations initiatives.
- Delivered engaging presentations at industry events, showcasing company offerings and building brand awareness.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Facilitated business by implementing practical networking techniques.
Vice President Store Manager
Republic Bank
01.2017 - 10.2022
- Manage and develop Market Street office with deposits of over $250mm
- Grew deposits by over $75mm and Commercial Loans over $25mm
- Prospected new business while also nurturing and growing current business
- Assist in both Consumer and Small Business Lending Practices
- Chosen as mentor to new managers in the organization
- Networking within various organizations and client referrals
- Worked with over 300 clients to source; facilitate; service and close PPP Loans
- Created a strong pipeline from all my clients for continued growth and serve as a trusted advisor
- Became an Ambassador to the Gift of Life Program
Vice President Store Manager
TD Bank
01.1993 - 01.2017
- Hired as Customer Service Representative and achieved progressive growth in Retail and Support departments to current leadership role in one of the busiest locations in company with over 1000 stores. Spent 12 years in an Operations role supporting high-volume stores. Highlights included:
- Prospected, secured and supported new accounts to drive monthly average store transaction rates
- Identified as regional leader to resolve operational issues, to hire and staff service teams exceeding 25 employees, and to match viable products with all-scale business Customers
- Driving daily sales of both consumer and commercial accounts including loans, credit cards, mortgages as well as basic checking and savings accounts
- Pairing with other lines of business to achieve store sales goals
- Attending regional and local networking events
- Became a certified Consumer lender through an in-house program in its freshman phase
- Identified by regional management as a Team leader in two regions; running and overseeing weekly reporting; audits and daily operational issues of all stores within the region
- Developed and co-lead a regional leadership mentoring program where over 12 employees a quarter reached their next level
- Have been selected on numerous occasions to help train and support new regions in the bank with excellent ratings from those regions
- Adapted through bank merger to new systems, procedures and have led a store to achieving growing sales and customer service rating is satisfactory to goals
- Organized and facilitated training, promotional, IT and quality measurement activities
- System Specialist and IT Help Desk for 6 years
- Achieved Consumer Lending Certification and Public Notary credentials to increase revenue for location
- Nominated in 2004 and 2005 as recognized WOW! Service example in company with over 15,000 employees
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Represented organization at industry conferences and events.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
Education
BA - Business Management
University of Phoenix
06.2025
Certification - undefined
Dale Carnegie Course
Cherry Hill, NJ01.2000
Dual Major - Journalism and Communications
Rider University
01.1994
A.A.S. - Applied Science
Gloucester County College
01.1992
Skills
- Senior-Level Sales and Service Leadership Role – Business Development, Operations Management, Consumer and Small Business Lending-Leadership and Team and office management
- Support growth through effective Service Management; motivate teams and deliver results
- Customer engagement
- Organizational development
- Partnership development
- Corporate communications
- Industry networking
- Customer service
- Customer satisfaction
- Relationship building
- Goals and performance
- Relationship building and rapport
Business Development – Energized performance of competitive companies for almost 30 years
- Identified and maximized power of company resources to achieve goals within budget and timelines
- Met and exceeded annual sales goals of over $20mm annually
- Designed, managed, and ensured successful support systems to service organizational/ development needs
- Initiated quality controls and creative solutions to increase effectiveness of training and service delivery
- Use of networking, Salesforce and several online databases to source new business and expand existing business
- Stimulated growth by injecting corporate cultures with positive attitude, flexibility, and people savvy
- Marketed products and services through successful direct sales activity and promotional event participation
Operations Management – Recognized ability to satisfy internal and external customer needs
- Supervised cash management process, service and technical support functions, staffing and inventory
- Trained staff and educated clients on new resources and systems for personnel and product management
- Structured and implemented data and communication management systems for progressive growth
- Coordinated Customer appreciation, team building, training, business development and community events
- Achieved recognition for meeting or exceeding customer service, communication and quality standards
EMPLOYMENT
Established consistent record achieving business development and communication goals.
Affiliations
- The Reflect Organization-Advisory Board
- Mobility Freedom Foundation -Treasurer
- Gift of Life-Ambassador
Certification
- NLMS 714080 License - Annual
Timeline
Vice President of Business Development
Hyperion Bank
10.2022 - 06.2025
Vice President Store Manager
Republic Bank
01.2017 - 10.2022
Vice President Store Manager
TD Bank
01.1993 - 01.2017
Certification - undefined
Dale Carnegie Course
Dual Major - Journalism and Communications
Rider University
A.A.S. - Applied Science
Gloucester County College
BA - Business Management
University of Phoenix
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