Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole M. Morris

Grimes,IA

Summary

Seasoned Front End Coach with background in construction. Skilled in problem-solving, team leadership, and communication. Demonstrated strengths include fostering a collaborative environment, providing constructive feedback to team members, and driving project completion. Previous roles have shown significant improvements in team productivity and workflow efficiency through effective coaching strategies.

Overview

24
24
years of professional experience
2026
2026
years of post-secondary education

Work History

Front End Team Lead/Coach

Walmart
Altoona, IA
01.2021 - Current
  • Led and developed high-performing associates and team leads through training, mentoring, and effective communication across all levels of store operations.
  • Oversaw merchandising standards, inventory flow, seasonal transitions, and shrink reduction strategies to support business performance.
  • Drove exceptional customer service by modeling the One Best Way (OBW) service model and resolving customer issues through action plans and continuous process improvement.
  • Drove financial performance by analyzing P&L statements, managing budgets, and executing strategic plans to achieve sales and profit goals.
  • Delivered exceptional customer service by modeling best practices, resolving issues, and implementing continuous improvement initiatives for a high-quality customer experience.
  • Managed and supervised team of 60 associates, ensuring optimal store operations and high customer satisfaction
    Increased sales in Front-End department by 25% through 10 foot rule and greating, helping, and thanking the customer. All while implementing effective team training
    Implemented inventory control processes, reducing stock discrepancies.

Construction/Handyman

Self-Employed
01.2012 - 12.2020
  • Coordinated workload and purchasing for all project materials.
  • Executed installation of irrigation systems, sod, and various landscaping elements.
  • Performed foundation repairs, reinforced structures against earthquakes, and installed concrete slabs.
  • Completed residential plumbing installations with copper and PVC drain lines, retaining walls, and French drainage systems.
  • Replaced and painted trim on interior and exterior surfaces of houses.
  • Conducted sheetrock repair, installation, and texturing to improve aesthetics.
  • Performed minor electrical work to ensure compliance with safety standards.

Estimator/Administrative Assistant

Scotty’s Body Shop
01.2008 - 12.2011
  • Conducted thorough inspections of collision-damaged vehicles to formulate repair plans and pricing.
  • Established and maintained relationships with vehicle owners, vendors, and insurance companies.
  • Entered data into estimation software while collaborating with a computer software provider.
  • Inspected vehicles prior to release to customers, ensuring quality and adherence to guarantees.

Office Manager/Administrator

Pittman Chiropractic
01.2002 - 12.2007
  • Scheduled patient appointments utilizing multi-line phone system to enhance efficiency.
  • Accurately prepared monthly insurance billings, ensuring timely submissions.
  • Managed office inventory to guarantee availability of essential supplies.
  • Assisted doctor in addressing patients' physical therapy and nutritional needs.

Education

High School Diploma -

Richmond High
Richmond, CA
08-1997

Skills

  • P&L analysis
  • Conflict resolution
  • Process improvement
  • Performance coaching
  • Effective communication
  • Problem solving
  • Leadership skills
  • Team development
  • Customer service

Timeline

Front End Team Lead/Coach

Walmart
01.2021 - Current

Construction/Handyman

Self-Employed
01.2012 - 12.2020

Estimator/Administrative Assistant

Scotty’s Body Shop
01.2008 - 12.2011

Office Manager/Administrator

Pittman Chiropractic
01.2002 - 12.2007

High School Diploma -

Richmond High

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