Nicole Moberg
Cosmetologist
AURORA,CO
Summary
Modern Stylist with extensive knowledge of Product sales and new technique. Skilled at maintaining relationships with customers through superior customer service and conflict resolution. Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Creative Hairstylist bringing modern expertise in color-correction and restorative treatments. Highly skilled in executing complex color services and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Creative Hairstylist bringin years of expertise in color-correction and restorative treatments. Highly skilled in executing complex color services and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Creative Hairstylist bringing years of expertise in color-correction and restorative treatments. Highly skilled in executing complex color services and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Versatile Hairstylist with Aveda, Rusk, Color Design, Paul Mitchell certification and extensive clientele. Consistent cultivation of client base and sales of salon-exclusive products contributed to positive outcomes.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
Work History
Stylist
Floyd's Barbershop
Denver, CO
09.2021 - Current
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Monitored current trends to understand fashions and better serve customer needs.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Handled payment transactions using POS to maintain accuracy and payment processes.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Worked with men, women and children to complete hair services on daily basis.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales by analyzing customer hair care needs and recommending courses of action to boost sales
- Effectively designed and styled displays for product to increase sales by corporate needs.
Assistant Manager
Sport Clips
Lone Tree, CO
07.2016 - 09.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Monitored security and handled incidents calmly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Salon Manager
Regis Hair Salon
AURORA, CO
12.2006 - 04.2010
- Scheduled employees to maintain adequate coverage during business hours.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Oversaw salon employee performance, facility cleanliness and sales.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Devised processes to boost long-term business success and increase profit levels.
- Recorded weekly supply and inventory needs and made regular orders.
- Answered over 15 phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Directed marketing initiatives that increased business.
- Recruited, trained and supervised 6-9 employees.
- Handled employee scheduling and coverage needs during business hours.
- Maintained general appointment calendar and set shift schedules.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Consistently received positive feedback from guests on performance reviews.
- Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.
- Managed cash flow, business transactions, banking and accounting processes.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
Apprentice
Posh Salon & Spa
Denver, CO
04.2006 - 12.2006
- Provided knowledgeable, friendly service to increase customer retention.
- Prioritized and accomplished multiple tasks within established timeframes.
Self Employed Booth Renter
Image 2000
AURORA, CO
05.2010 - 07.2016
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Permed, relaxed and bleached hair for customers daily.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Organized sales area and work station to showcase products and boost sales.
- Distributed business cards outside of salon to generate new business.
Stylist
Great Clips Hair Salon
AURORA, CO
07.2005 - 04.2006
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO 06.2001 - 06.2005
Associate of Arts - Cosmetology
Englewood Beauty Academy
Englewood, CO 07.2003 - 07.2005
Associate of Science - General Studies
Red Rocks Community College
Lakewood, CO 01.2017 - 12.2021
Associate of Science - Nutrition
MSU Denver
Denver, CO 01.2022 - Current
Skills
Marketing familiarity
undefinedTimeline
Associate of Science - Nutrition
MSU Denver
01.2022 - Current
Stylist
Floyd's Barbershop
09.2021 - Current
Associate of Science - General Studies
Red Rocks Community College
01.2017 - 12.2021
Assistant Manager
Sport Clips
07.2016 - 09.2021
Self Employed Booth Renter
Image 2000
05.2010 - 07.2016
Salon Manager
Regis Hair Salon
12.2006 - 04.2010
Apprentice
Posh Salon & Spa
04.2006 - 12.2006
Stylist
Great Clips Hair Salon
07.2005 - 04.2006
Associate of Arts - Cosmetology
Englewood Beauty Academy
07.2003 - 07.2005
High School Diploma -
Smoky Hill High School
06.2001 - 06.2005
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