Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Moham

Margate,FL

Summary

Healthcare professional with focus on ophthalmology, bringing valuable experience in clinical settings and patient care. Skilled in electronic medical records and teamwork, ensuring high-quality care. Friendly and accommodating with excellent workflow management and task delegation skills.

Evaluating complex eye diseases and cross-examining patient medical history to verify information. Prepares patients for ophthalmology tests and maintains all operating equipment such as IOl Master, Auto Refection, Manuel Refraction, Fundus Photo, Humphry Visual Field, Virtual Field, Topography and OCT machine.

Extensive experience in providing exceptional patient care and technical expertise in ophthalmic procedures. Skilled with in office surgical assistance/procedures such as Intravitreal Injections, YAG, SLT, LPI, Chalazion, Blephs, Botox and fillers.

Overview

18
18
years of professional experience

Work History

Clinic Manager

South Florida Eye Health
01.2018 - Current
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Streamlined clinic operations by implementing efficient scheduling.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
  • Inventory, ensuring timely availability of medical supplies while reducing wastage.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.
  • Developed strong relationships with patients, fostering trust and loyalty to the clinic.

Lead Ophthalmic Technician

Your Eye Specialist
05.2014 - 01.2018
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Demonstrated excellent communication skills when liaising between patients, physicians, and insurance companies regarding treatment options and costs.
  • Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Performed thorough medical history assessments as part of the pre-examination process for new patients.
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.

Optical Technician

Pro Optix
02.2012 - 04.2014
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.
  • Assisted the technician in working up patients
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Increased sales by educating customers on lens options, frame styles, and overall eyewear benefits.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.

Ophthalmic Medical Tester

Aker-Kasten Eye Center
01.2008 - 01.2012
  • Performed diagnostic testing, including Visual Fields, OCTS, Fundus Photos, IOL Master, Corneal Topography, Auto Refraction and A/B Scans.
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.

Education

Network And System Administration

ATI Career
Fort Lauderdale, FL
01-2004

Skills

  • Electronic medical records
  • Clinical supervision
  • Patient assessment
  • Clinical documentation
  • Adaptability and flexibility
  • Multitasking Abilities
  • Teamwork and collaboration
  • Customer service

Timeline

Clinic Manager

South Florida Eye Health
01.2018 - Current

Lead Ophthalmic Technician

Your Eye Specialist
05.2014 - 01.2018

Optical Technician

Pro Optix
02.2012 - 04.2014

Ophthalmic Medical Tester

Aker-Kasten Eye Center
01.2008 - 01.2012

Network And System Administration

ATI Career
Nicole Moham