Summary
Overview
Work History
Education
Skills
Timeline
Generic

NICOLE MOLLICA

STATEN ISLAND,NEW YORK

Summary

Dynamic leader dedicated to driving operational success and fostering innovation within teams. Proven track record in motivating team members to achieve business objectives through effective leadership and collaboration. Strong communicator committed to enhancing teamwork and addressing challenges with logical, solution-oriented approaches. Expertise in building relationships and boosting employee satisfaction, ultimately elevating overall work performance.

Overview

13
13
years of professional experience

Work History

Group Leader

United Activities Unlimited
04.2025 - Current
  • Assisted students with homework issues and helped to incorporate positive study skills.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Shift Manager

Dairy Queen
05.2017 - 03.2023
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on proper food handling and safety procedures.
  • Outlined shift duties and created signage to keep employees informed of procedures.
  • Maintained total restaurant cleanliness for every shift and ensured the following shift would have a clean facility to transition.

Receptionist

Rite Way Tank
02.2014 - 03.2016
  • Managed daily front-desk operations, handling an average of 50+ calls and inquiries per day.
  • Gather new client information during the initial phone call and initial meeting and maintain confidentiality
  • Maintain both physical and digital filing systems and create a more efficient filing process
  • Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed

Waitress

The Vanderbilt at South Beach
01.2013 - 01.2014
  • Prepare tables by setting up linens, silverware and glasses
  • Arrange table settings and maintain a tidy dining area
  • Follow all relevant health department regulations
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
  • Adhered to all health and safety regulations while serving food and beverages.
  • Handled food and beverage orders for guests, delivering prompt and friendly service.

Education

40 Credits Completed - Liberal Arts

College of Staten Island
06.2017

Skills

  • Team Leadership
  • Operations Management
  • Workplace Safety
  • Time Management
  • Event Planning
  • Conflict Management
  • Scheduling
  • Office Administration
  • Organizational Skills
  • Communication Skills
  • Customer Engagement
  • Student empowerment

Timeline

Group Leader

United Activities Unlimited
04.2025 - Current

Shift Manager

Dairy Queen
05.2017 - 03.2023

Receptionist

Rite Way Tank
02.2014 - 03.2016

Waitress

The Vanderbilt at South Beach
01.2013 - 01.2014

40 Credits Completed - Liberal Arts

College of Staten Island

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