NICOLE MONCTON
Fresno,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Resident Manager
EAH
Fresno, CA
01.2023 - Current
- Provided customer service and responded to tenant inquiries regarding maintenance, rent payments, or other issues.
- Conducted regular property inspections and reported any necessary repairs or improvements.
- Maintained accurate records of all rental agreements, leases, and tenant information.
- Coordinated with contractors for needed repairs or renovations on the property.
- Organized monthly resident events to foster community engagement among tenants.
- Screened prospective tenants by verifying references and conducting background checks.
- Ensured that all common areas were kept clean and in good repair at all times.
- Collected rent from tenants in a timely manner and tracked late payments accordingly.
- Prepared financial statements detailing income and expenses related to the property's operations.
- Oversaw daily activities of staff members providing support services onsite.
- Drafted and distributed maintenance notices concerning repairs, pest control, water shut-offs and alarm testing.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Annual recertifications for TCAC and HUD properties
- Various reports such as horse race, gray hound, Zero receipts, consolidated receipts
- Conducted Safety Meetings
- Assisted with sister properties when staff was limited
Leasing Agent
EAH Housing
Fresno, CA
11.2018 - 12.2022
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as Craigslist and Go Section 8
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Managed multiple projects simultaneously while meeting deadlines.
- Participated in community events related to leasing activities or tenant relations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Processed applications by conducting background checks and verifying references.
- Completed annual recertifications including mass recertifications during rehab
Skills
- Housekeeping supervision
- Resident assistance
- Vendor coordination
- Rent collection
- Tenant relations
- Customer service-focused
- Strategic Planning
- Time management abilities
- Problem-solving aptitude
- Property tours and inspections
- Oversee maintenance
- Collect payments
- Communication
- Adaptability
- Multitasking Abilities
- Financial budgeting and reporting
- Team building
Timeline
Resident Manager
EAH
01.2023 - Current
Leasing Agent
EAH Housing
11.2018 - 12.2022
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