Nicole Monda
Roy,UT
Summary
Dedicated professional with a proven track record of aligning organizational needs with consistent and organized practices. Expertise in thriving under pressure while adapting to new situations and challenges, ensuring optimal support for the company's brand and objectives. Committed to delivering results that enhance overall efficiency and effectiveness. Prepared to contribute valuable skills and a proactive approach to drive success in a dynamic work environment.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
August Sun
12.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Developed strong rapport with clients, facilitating trust-based relationship for effective support.
Dispatch Manager
Grey Matter Logistics
03.2023 - 11.2024
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Mentored new hires in navigating the complexities of the Dispatch Manager role.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
CNA
Twin Oaks Assisted Living
12.2022 - 02.2023
- Responded to signal lights, bells, and intercom systems to assess resident needs.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Supported non-ambulatory residents in range of motion exercises.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
Direct Support Professional
CTA Community Supports
03.2021 - 11.2022
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Tracked and reported clients' progress based on observations and conversations.
- Accompanied or transported clients to appointments, errands and social activities.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
Daycare Teacher
Kid Care Co. Nsl
02.2018 - 02.2021
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Developed and enforced positive strategies to encourage good behavior.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Introduced learning activities and imaginative play to teach children to explore.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Education
High School Diploma -
Hillcrest High School
Midvale, UT07.2018
Skills
- Calm and Level-Headed Under Duress
- Helping With Medication
- Quick Problem Solver
- General Housekeeping Ability
- Database Administration
Education and Training
other
Timeline
Direct Support Professional
August Sun
12.2024 - Current
Dispatch Manager
Grey Matter Logistics
03.2023 - 11.2024
CNA
Twin Oaks Assisted Living
12.2022 - 02.2023
Direct Support Professional
CTA Community Supports
03.2021 - 11.2022
Daycare Teacher
Kid Care Co. Nsl
02.2018 - 02.2021
High School Diploma -
Hillcrest High School
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