Nicole Mondello
Beverly,MA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Family Nanny
Liza Indiciani Studio Of Dance
09.2017 - Current
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Implemented daily routine to maintain structure and stability
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Organized different types of activities to enhance physical and intellectual development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Cosmetologist
Paula's Hair Salon & Day Spa
05.2007 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets
- Demonstrated high level of customer service to increase retention and satisfaction
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
- Answered phone calls and emails to schedule client appointments
Education
Board Certified - Massage Therapy
Spa Tech Institute - Ipswich
Ipswich, MA10.2015
Board Certified - Cosmetology
North Shore Community College
Danvers, MA05.2007
High School Diploma -
Beverly High School
Beverly, MA05.2006
Skills
- Differentiated Instruction
- Team Support
- Computer Use
- Social Skills
- Services Marketing
- Build Customer Relationships
- Salon Management
- Outstanding Client Retention
- Administrative Procedures
- Administrative Duties
Timeline
Family Nanny
Liza Indiciani Studio Of Dance
09.2017 - Current
Cosmetologist
Paula's Hair Salon & Day Spa
05.2007 - Current
Board Certified - Massage Therapy
Spa Tech Institute - Ipswich
Board Certified - Cosmetology
North Shore Community College
High School Diploma -
Beverly High School
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