NICOLE MONSALVE
Seattle,Washington
Summary
Dynamic business and technology leader with over 15 years of experience driving enterprise transformation initiatives through a blend of business architecture, systems implementation, and process optimization. Expertise in aligning business strategy with technology solutions and operational processes across diverse environments, including HR, Finance, and Customer Service, ensuring seamless integration of data ecosystems. Proven track record in designing scalable business frameworks that enhance organizational performance, strengthen governance, and foster sustainable growth. Recognized for cultivating strong stakeholder relationships and translating complex challenges into actionable solutions that deliver measurable outcomes and drive efficiency.
Overview
13
13
years of professional experience
Work History
Business Analyst
YMCA of Greater Seattle
Seattle, WA
09.2023 - Current
- Facilitated in-depth evaluations of business processes to pinpoint areas for improvement and establish future operational needs.
- Interfaced with stakeholders to document and convert business requirements into effective, scalable technology solutions.
- Analyzed workflows and implemented optimization strategies to drive efficiency and manage expenses effectively.
- Constructed comprehensive data models and established system-of-record frameworks to support robust data governance and maintain integrity across diverse platforms.
- Assessed operational workflows and system functionalities to propose optimal solutions that enhance efficiency.
- Implemented strategies to ensure data consistency and integrity across various business applications.
- Designed and implemented process documentation and training materials aimed at promoting user adoption and reinforcing operational standards.
- Coordinated all phases of enterprise system implementation projects, including requirements gathering, testing, deployment, and post-go-live support to ensure seamless integration.
Senior Business Analyst
Receivables Performance Management
Lynnwood, WA
05.2021 - 04.2023
- Executed comprehensive systems analysis and workflow optimization initiatives to support organizational goals and streamline operations.
- Performed in-depth analysis of enterprise data sets to support strategic decision-making for executives.
- Evaluated existing business processes and technological support systems to uncover opportunities for operational improvements.
- Administered and specialized in enterprise software platforms, focusing on system efficiency and user support.
- Executed comprehensive support for system enhancements, conversions, implementations, and user acceptance testing to ensure seamless deployment and change management.
- Managed comprehensive IT infrastructure rebuild and acquisition projects, ensuring alignment with strategic business objectives.
- Developed and executed comprehensive technology and data strategy aimed at supporting business growth and operational priorities.
- Delivered enterprise reporting transformation through KPI frameworks, executive dashboards, and self-service analytics
Data Analyst
Amazon
Troutdale, OR
10.2020 - 05.2021
- Developed data collection processes and data management frameworks to improve reporting accuracy and accessibility.
- Designed complex reports and analytical solutions utilizing Excel, VBA, SQL, and enterprise reporting tools.
- Performed trend analysis and operational assessments to identify performance improvement opportunities.
- Delivered data-driven insights and analytical support to cross-functional business teams.
Human Resources Assistant
Amazon
Troutdale, OR
11.2019 - 10.2020
- Managed reporting processes to enhance precision in attendance tracking and optimize labor management analytics.
- Facilitated effective communication by addressing employee and manager inquiries concerning workforce administration within HR systems.
- Managed leave accommodation processes and performed in-depth investigations to strengthen employee relations efforts.
- Partnered with leadership to validate workforce data integrity and maintain adherence to organizational policies.
Senior Collateral Review Analyst
Meridian
St. Petersburg, FL
07.2017 - 08.2019
- Evaluated loan collateral documentation through quality assurance and compliance reviews to ensure precision and adherence to regulatory requirements.
- Developed and sustained detailed documentation to support efficient business operations and ensure compliance.
- Crafted and refined MS Access solutions to meet specific client needs and enhance operational efficiency.
- Conducted in-depth analysis of workflow processes and system performance to identify improvements in operational effectiveness and quality control measures.
Business Analyst (Contract)
Lenovo
Morrisville, NC
05.2016 - 12.2016
- Managed integration of Genesys workforce management and telephony solutions, ensuring seamless support for contact center functionality.
- Developed and optimized Qlik-based dashboards to facilitate data-driven decision-making.
- Facilitated seamless transitions during enterprise platform migrations to enhance operational efficiency.
- Drafted detailed process documentation and training resources to support implementation of new systems and improve reporting functions.
Workforce Management Analyst (Contract)
Horace Mann
Springfield, IL
02.2015 - 07.2015
- Provided strategic workforce management consulting to enhance forecasting accuracy, optimize scheduling, and streamline operational planning.
- Implemented staff training initiatives focused on optimizing workforce practices and advancing KPI improvement techniques.
- Developed and implemented forecasting strategies to optimize workforce management processes.
- Partnered with IT teams to enhance IVR routing and streamline contact center operations.
Senior Workforce Management Analyst
Bally's Hotel & Casino
Las Vegas, NV
10.2013 - 01.2015
- Implemented comprehensive workforce management initiatives to support accurate staffing forecasts, effective scheduling, and streamlined operational planning.
- Optimized process workflows by implementing automation solutions in NICE/IEX systems, resulting in improved efficiency and service delivery.
- Provided expert guidance and support in workforce management platforms, ensuring effective system administration and user training.
- Established comprehensive policies and procedures to ensure adherence to governance requirements and maintain operational integrity.
- Enhanced operational efficiency by supporting labor forecasting and capacity planning through sophisticated workforce analytics and modeling.
Education
Some College (No Degree) - Information Technology
College of Southern Nevada
Las Vegas, NVSkills
- Business Transformation
- Business Architecture
- Enterprise Systems Implementation & Integration
- Business Process Analysis
- Requirements gathering and oversight
- Data Governance & Data Quality
- User Acceptance Testing (UAT)
- Stakeholder Management
- Training & Knowledge Transfer
- Cross-Functional Leadership
Timeline
Business Analyst
YMCA of Greater Seattle
09.2023 - Current
Senior Business Analyst
Receivables Performance Management
05.2021 - 04.2023
Data Analyst
Amazon
10.2020 - 05.2021
Human Resources Assistant
Amazon
11.2019 - 10.2020
Senior Collateral Review Analyst
Meridian
07.2017 - 08.2019
Business Analyst (Contract)
Lenovo
05.2016 - 12.2016
Workforce Management Analyst (Contract)
Horace Mann
02.2015 - 07.2015
Senior Workforce Management Analyst
Bally's Hotel & Casino
10.2013 - 01.2015
Some College (No Degree) - Information Technology
College of Southern Nevada