Nicole Montanari
Las Vegas,NV
Summary
Results-focused Corporate professional with strength in analyzing and reporting data. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Manager
American Addiction Centers
Las Vegas, NV
08.2023 - Current
- Managing a property with an average of 112 transitional living residents currently enrolled in the Desert Hope outpatient program
- Responsible for: Leading 15+ employees; Maintaining a drug and alcohol free environment with an average of 115 residents; Work alongside the clinical team to empower guests to rebuild lives back to independence; Assisting residents with daily needs; Maintain multiple residential and outpatient censuses to track their progress and level of care
Quality Compliance Analyst
American Addiction Centers
Las Vegas, NV
10.2022 - 08.2023
- Analyzed and completed Quality Assurance audits; Assisted in the continued development of the Compliance Department; Reported daily, weekly and monthly trends; Assisted Human Resources with Personnel related items; Assisted QA Manager in direct correspondence to state, federal, accreditation and contracted agencies; Assisted with coverage in the Admissions office and Business office; Monitored adherence to company and department policies and procedures
Administrative Assistant
American Addiction Centers
Las Vegas, NV
08.2022 - 10.2022
- Maintained accurate department and customer records; Organized both physical and digital files and updated reports to coordinate project materials; Delivered exceptional customer service through direct communication with clients and team members; Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials; Completed update of 230 employee files within two weeks
Treatment Advocate
American Addiction Centers
Las Vegas, NV
05.2022 - 08.2022
- Assisted residents with their day to day needs in a sober living environment; Provided support and encouragement through their journey towards a sober life; Performed daily tasks, such as (not limited to): Facility tours and orientation, property and room searches, updating multiple resident census reports in Excel and Word, and communicating with Supervisors and the resident's clinical
Store Manager
The Salvation Army
Las Vegas, NV
01.2021 - 05.2022
- Opened and closed the store; Created and uploaded weekly and monthly reports using the Microsoft Teams platform; Created weekly schedules; Developed and maintained effective working relationships with staff and customers; Created data analysis reports for sales using Excel and PowerPoint; Increased sales by 25% in 6 months; Assisted clients with their needs for furniture, housewares and clothing when unable to afford it; Kept District and Regional Manager informed via daily communication, weekly and bi-weekly meetings via Teams
Assistant Manager
The Salvation Army
Henderson, NV
10.2019 - 01.2021
- Supervised personnel, provided work direction and reviewed work processes
Cashier/Customer Service
SP + PARKING SYSTEMS
Las Vegas, NV
11.2018 - 02.2019
- Matched visitor tickets to parking rate schedules to determine required payments
Education
High school diploma -
March Mountain High School
Moreno Valley, CA06.1997
Skills
- Advanced MS Office Suite knowledge
- Technologically savvy
- Report analysis
- Microsoft
- Sensitive material handling
- 10-key proficiency
- Excel spreadsheets
- Proofreading
- Data analysis and research
- Strong problem solver
- Multitasking and prioritization
- Resourceful
- Organization and efficiency
- Data evaluation
- Conflict mediation
- Meticulous attention to detail
- Strong interpersonal skills
- Deadline-oriented
- Account reconciliation
- Data entry
- Social work
- Case management
- Intake
- Crisis intervention
Certification
BLS Certification
Timeline
Program Manager
American Addiction Centers
08.2023 - Current
Quality Compliance Analyst
American Addiction Centers
10.2022 - 08.2023
Administrative Assistant
American Addiction Centers
08.2022 - 10.2022
Treatment Advocate
American Addiction Centers
05.2022 - 08.2022
Store Manager
The Salvation Army
01.2021 - 05.2022
Assistant Manager
The Salvation Army
10.2019 - 01.2021
Cashier/Customer Service
SP + PARKING SYSTEMS
11.2018 - 02.2019
High school diploma -
March Mountain High School
BLS Certification
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