Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Barista
Nicole Montano

Nicole Montano

Office Management
Spring Valley,CA

Summary

Productive Front Office Manager with 20+ years of experience in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and effective communication to facilitate customer retention. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

25
25
years of professional experience

Work History

Front Office Manager

AVIMAXIM Wholesale
03.2006 - Current
  • Enhances office efficiency by streamlining administrative processes and implementing organizational systems.
  • Delivers excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promotes a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Receives and sorts incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Ensures accurate record-keeping with diligent data entry and database management for vital company information.

Administrative Assistant

Bailey Gardner
06.2008 - 01.2009
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Handled multiple phone lines, routed calls to the correct staff member, greeted clients and kept track of staff lunched and breaks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

General Merchandise Manager

Albertsons Grocery Store
05.1997 - 11.1999
  • Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
  • Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
  • Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
  • Interacted with customers to obtain feedback and drive satisfaction.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Generated reports on purchasing activities to support management decisions.
  • Completed monthly profit and loss performance reports.
  • Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.

Education

No Degree - Health Care Administration

Liberty University
Lynchburg, VA

No Degree - Health Care Administration

Southern New Hampshire University
Hooksett, NH
06.2027

Skills

  • Clerical Support
  • Travel Coordination
  • Invoice Processing
  • Filing
  • Data Entry
  • Appointment Scheduling
  • Mail Handling
  • Office Administration
  • Multi-Line Phone Proficiency
  • Customer and Client Relations
  • Documentation and Recordkeeping
  • Social Media Knowledge

Affiliations

  • Managing day to day to day activities in the home.
  • Managing a personal calendar for my immediate family to ensure timely arrivals to appointments, sports and other activities.
  • Season ticket holder for the San Diego Padres

Timeline

Administrative Assistant

Bailey Gardner
06.2008 - 01.2009

Front Office Manager

AVIMAXIM Wholesale
03.2006 - Current

General Merchandise Manager

Albertsons Grocery Store
05.1997 - 11.1999

No Degree - Health Care Administration

Liberty University

No Degree - Health Care Administration

Southern New Hampshire University

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Nicole MontanoOffice Management