Nicole Moody
Boston,United States
Summary
Implementation Project Manager with 4+ years of experience in SaaS implementations. Expert in driving operational efficiency, optimizing client workflows, and ensuring seamless software adoption with a proven track record of 98 successful onboardings across diverse client types. Known for rescuing at-risk accounts, driving process improvements, and mentoring teams to scale operations. Adept at navigating complexity and building strong client relationships to deliver swift time-to-value and long-term success. Passionate about fostering innovation, improving efficiency, and delivering high-impact outcomes that align with both client and company goals.
Overview
4
4
years of professional experience
Work History
Implementation Project Manager
Paperless Parts
Boston, MA
08.2022 - Current
- Lead 10–16 week implementations, managing up to 33 concurrent projects from sale through successful adoption, and GO LIVE.
- Delivered $1.7M+ in ARR, and $938K in one-time revenue across professional, enterprise, and international accounts.
- Executed complex on-site and turnaround projects that prevented churn and secured long-term contracts, including a $592K+ multi-site deal spanning 8 Paperless Parts instances.
- Navigated re-scoping, stakeholder changes, and escalation planning for high-risk implementations.
- Acted as a trusted advisor to manufacturing clients, conducting process mapping, uncovering pain points, and aligning solutions to ERP systems.
- Served as a Subject Matter Expert for new product releases, leading internal team trainings to ensure readiness for effective customer enablement and adoption.
- Managed quoting configurations with P3L (Paperless Parts’ custom Python-based language) and led ERP integrations across 10+ systems, including Epicor, Infor Visual, JobBOSS, ProShop, MieTrak, PLEX, and Made2Manage, during customer onboarding.
- Designed and delivered customized training programs, including 3-hour international workshops, driving adoption across language and cultural barriers.
- Built and led the first structured internal onboarding program, creating assessments, quizzes, and workflow documentation in Confluence, and successfully trained and onboarded new team members.
- Created and launched the Train the Trainer program for our clients, owning the new SoW section, kickoff deck, internal documentation, and AE handoff templates.
- Built internal enablement tools such as the 'Happy Path' implementation process in Figma, implementation checklists, and customer-facing instructional materials.
- Partnered with leadership to identify inefficiencies, and improve delivery models and training processes across the onboarding team.
- Mentored new hires and peers on project management, stakeholder communication, scope control, and risk mitigation.
- Collaborated cross-functionally with Sales, Engineers, Product, and Customer Success teams to ensure long-term client success.
- Owned risk management and escalation response, maintaining project timelines and budgets with minimal oversight.
- Recognized with the Flywheel Award for cross-team impact, and consistently high performance.
Senior Project Manager
Skillcloud Consulting Group
Boston, MA
04.2022 - 07.2022
- Created training programs and enablement resources to boost software adoption and streamline onboarding (Train-the-Trainer approach).
- Improved internal onboarding by identifying process gaps and collaborating with leadership on enhancements.
- Trained and onboarded new team members, developing structured onboarding plans to ensure a smooth ramp-up.
Project Manager
Skillcloud Consulting Group
Boston, MA
03.2021 - 04.2022
- Led end-to-end HCM technology implementations, from evaluation and configuration to go-live, maximizing client ROI.
- Developed and executed talent acquisition strategies to reduce time-to-hire, and improve recruitment efficiency.
- Managed risk, change, and stakeholder communication to ensure seamless project delivery and alignment with business goals.
- Created and maintained project plans, aligning timelines, budgets, and resources for on-time, on-budget execution.
- Trained and mentored team members while serving as the primary liaison between clients, vendors, and technical teams.
- Oversaw cloud migrations and system integrations, using project management tools to track progress and adapt as needed.
Education
Bachelor of Arts - Business Management
Wheaton College
Norton, MA05.2020
Business Administration and Management
IES Abroad
Rome, Italy01.2019
Skills
- ERP & Technical Expertise: Infor Visual, Epicor, JobBOSS (on-prem/cloud), ProShop, MieTrak, PLEX, Fulcrum, Made2Manage, Custom Integrations
- Project Management: SaaS Implementation, Process Mapping, Change Management, Risk Management, Strategic Planning
- Tools: Salesforce, Rocketlane, MetaBase, Figma, Confluence, Excel, Google Suite, Slack, and Python
- Methodologies: Consultative Implementation, Train-the-Trainer, Workflow Optimization, and Cross-Functional Collaboration
- Client Success & Engagement: Client Onboarding, Stakeholder Management, Relationship Building, Consultative Guidance
- Soft Skills: Strategic Thinking, Communication, Escalation Management, Problem Solving, Coaching & Mentorship
- Team Leadership: Cross-Functional Collaboration, Internal Enablement, Mentorship, Team Collaboration
- Operational Excellence: Process Improvement, Workflow Optimization, Data Analysis, Continuous Improvement
Additional Information
Wheaton Women's Varsity Soccer, Player, Fall 2016 - 2019, Social Media Marketing Manager, Managed social media for team (Instagram, Twitter, Facebook)
Timeline
Implementation Project Manager
Paperless Parts
08.2022 - Current
Senior Project Manager
Skillcloud Consulting Group
04.2022 - 07.2022
Project Manager
Skillcloud Consulting Group
03.2021 - 04.2022
Bachelor of Arts - Business Management
Wheaton College
Business Administration and Management
IES Abroad
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