Nicole Mooney
West Salem,WI
Summary
Energetic, dynamic social worker with several years of experience, excelling in effective communication and documentation. Strong work ethic, exceptional interpersonal skills, and willingness to take on new challenges. I foster positive rapport with staff and clients, and I have the ability to work independently, but I maintain a team-oriented mentality.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Social Worker
Riverside Transitional Care
La Crosse, WI
08.2024 - Current
- Completed social assessments upon admission.
- Assisted residents and their support system with adjustment to the nursing home.
- Prepared resident case notes as needed, following guidelines and policies.
- Coordinated the scheduling of, and facilitated, resident and family care conferences.
- Provided support to residents who were struggling with their psychosocial well-being.
- Assisted with resident discharge planning, including referrals for home care services.
Manager/Bartender
Nick's Barbecue
Barre Mills, WI
07.2013 - Current
- Greeted customers and provided excellent customer service.
- Recruited, hired, and trained qualified candidates, focusing on customer service, and upselling techniques.
- Planned and coordinated special events to boost customer numbers and profits.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations while also addressing customer concerns.
Shift Manager
Festival Foods Hugo, Minnesota
Onalaska, WI
02.2022 - 10.2024
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided training, coaching, and guidance to team members to improve performance.
- Communicated with other shift managers to facilitate the continuum of customer service.
Social Worker
Inclusa, Inc.
La Crosse, WI
09.2004 - 05.2021
- Conducted assessments of client needs, strengths, and resources to develop an individualized plan of care, which addressed their identified goals.
- Visited with clients in their residence or community setting to ensure safety and well-being.
- Provided crisis intervention services for clients experiencing acute distress.
- Assisted clients in accessing community resources, such as medical care, housing, food pantries, employment, and transportation options.
- Worked collaboratively with professionals and family members to coordinate comprehensive care for clients.
Education
Bachelor of Science - Social Work
Wartburg College
Waverly, IA05-1995
Skills
- Energetic and enthusiastic
- Effective communication
- Team collaboration
- Documentation and reporting
- Positive rapport-building
- Staff development and training
- Mood disorders and mental health
Certification
- Wisconsin social work license - 1997
Accomplishments
- Heart Hero Award for successfully performing CPR while serving as an Emergency Medical Responder for the West Salem First Responder team.
Volunteer
- Member of the Co-Ed Barre Lions Club
References
References available upon request.
Timeline
Social Worker
Riverside Transitional Care
08.2024 - Current
Shift Manager
Festival Foods Hugo, Minnesota
02.2022 - 10.2024
Manager/Bartender
Nick's Barbecue
07.2013 - Current
Social Worker
Inclusa, Inc.
09.2004 - 05.2021
Bachelor of Science - Social Work
Wartburg College
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