Nicole Moore
Washington,D.C.
Summary
Dynamic professional with extensive experience at SunTrust Bank, excelling in customer service excellence and technical expertise. Proven track record in analyzing complex financial documents and delivering impactful solutions. Adept at conflict resolution and effective communication, consistently enhancing client satisfaction and operational efficiency. Passionate about leveraging skills to drive organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Paid Family Leave Auditor
Department of Employment Services
Washington, USA
01.2022 - 10.2025
- Examined and verified financial documents for compliance with laws and regulations.
- Conducted audits and assessments at client sites to evaluate financial integrity.
- Prepared detailed reports to communicate findings to management, boards, and stakeholders.
- Provided qualitative and quantitative evaluations based on empirical data analysis.
Customer Service Tax Specialist
Office of the Chief Financial Officer
Washington, USA
02.2017 - 01.2022
- Analyzed and resolved customer and practitioner requests and issues efficiently.
- Provided tax research support for complex inquiries, enhancing issue resolution.
- Prepared detailed tax memorandums and reports for management review.
- Processed waivers on authorized accounts, making strategic recommendations.
- Managed preparation of individual and business tax returns alongside tax adjustments.
- Delivered technical expertise to customers regarding tax laws and procedures.
Personal Banker
SunTrust Bank
New Carrollton, USA
01.2015 - 02.2017
- Advised clients on suitable bank services, including loans and credit cards
- Managed and serviced client accounts, including account openings and closures
- Referred clients to financial experts when necessary
- Presented financial products and services to existing and prospective clients
- Completed administrative duties and assisted with closing loans and credit card applications
Client Service Specialist
SunTrust Bank
New Carrollton, USA
02.2012 - 01.2015
- Processed checks, cash, and negotiable instruments while ensuring compliance with banking regulations.
- Managed night deposit check disbursements and maintained vault operations for security.
- Assisted customers with fund transfers and inquiries regarding online banking services.
- Delivered exceptional front office customer service and resolved complex issues effectively.
Education
Master of Science - Psychology
University of Phoenix
01-2027
Bachelor of Science - Psychology
University of Phoenix
3157 E. Elwood Street, Phoenix, Arizona 8503407.2025
Associate of Science - Correction Administration and Law Enforcement
University of The District of Columbia
12.2012
Skills
- Communication skills
- Typing proficiency
- Technical expertise
- Research and analysis
- Time management
- Customer service excellence
- Conflict resolution strategies
- Emotional intelligence
- Non-defensive communication
Certification
- Conflict De-Escalation Techniques
- Communicating Non-Defensively
- Emotional Intelligence Concepts
Timeline
Paid Family Leave Auditor
Department of Employment Services
01.2022 - 10.2025
Customer Service Tax Specialist
Office of the Chief Financial Officer
02.2017 - 01.2022
Personal Banker
SunTrust Bank
01.2015 - 02.2017
Client Service Specialist
SunTrust Bank
02.2012 - 01.2015
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Psychology
University of Phoenix
Associate of Science - Correction Administration and Law Enforcement
University of The District of Columbia