Nicole Moorning
Hampton,VA
Summary
Caring Healthcare Profession with 10+ years assisting a variety of patients with healthcare, medical, and physical care needs. Demonstrated competency in patient care, documentation, effective communication, and collaboration with other health care professionals. Strategic team player, skilled in managing electronic health records, and delivering excellent customer service
Professional support specialist prepared for senior-level responsibilities. Proven ability to assist individuals with achieving their personal goals and enhancing their quality of life. Focused on team collaboration and adaptable to changing needs. Proficient in developing individualized support plans and maintaining accurate records.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Senior Direct Support Professional
Versability Resources
07.2024 - Current
- Developed strong rapport with clients through active listening skills and genuine empathy, fostering trust-based relationships.
- Navigated complex systems of support for clients, coordinating with multiple agencies and providers to ensure seamless access to essential services.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices, enhancing service quality and effectiveness.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring client satisfaction and achievement of goals.
- Assisted clients in achieving personal goals by developing customized action plans based on their unique strengths and preferences.
- Oversaw daily operations at day support ensuring clean and safe environments for all clients served.
- Served as a knowledgeable resource for colleagues seeking guidance on best practices in direct support work or information about specific client needs.
- Managed complex behavioral situations calmly and respectfully, implementing behavior modification techniques as needed.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions .
- Oversee all of the day program ICF
- Preparing Annual and Quarterly Reports
- Implementing plans and ISP
- Payroll for staff
- Daily work schedules for staff, conducting staff meeting.
- Review daily documentation and data daily to ensure all is filled out and completed correctly.
Rehab Therapy Technician
Riverside Regional Medical Center
07.2023 - 07.2024
- Reviewed journals and various recourse actions to collect information on treatment and therapies for Type condition.
- Liaised with insurance companies to ensure proper coverage for patients, minimizing out-of-pocket expenses and promoting access to necessary care services.
- Demonstrated excellent time management skills by effectively juggling multiple tasks simultaneously while maintaining high-quality outcomes for all patients involved.
- Assisted therapists in improving treatment outcomes for patients through close collaboration and communication.
Direct Support Professional
Versability Resources
09.2009 - 07.2023
- Caring for physically and mentally disabled patients unable to support themselves
- Handled basic office admin functions (Scanning, Faxing, Answering Phone, Scribing meetings)
- Assisting with patients’ daily activities, including eating, using the restroom, bathing, and other needs
- Measuring and documenting all vital signs on an ongoing basis, reporting abnormalities or emergencies when appropriate
- Implementing and practicing health safety and disease control procedures
- Administering treatment prescribed by RN and nursing staff, documented intake, and recorded any adverse reactions
- Worked with several (IDD) patients to increase quality of life
- Trained 10+ New Hirers and home health aides on multiple patient care operations and documentation
Nursing Care Support
Griswold Homecare
02.2008 - 03.2015
- Performed all personal care, hygiene, and medical duties.
- Ensured all medical equipment and tools were clean, sterilized, and organized
- Educated patients on safe, hygienic, and sustainable procedures for them to implement on their own
- Recorded vital signs and reported any abnormalities
- Handled basic office admin functions (Scanning, Faxing, Answering Phone, Scribing meetings)
Education
Bachelor Of Administration - Healthcare
ECPI University
Virginia Beach, VAPhlebotomy and EKG Certified -
Red Cross
Hamden, CTNursing Certificate - Nursing
Educational Training Institution
Hamden, CT11.1999
Nursing Aide
Educational Training Institution
Hamden, CT01.1998
High School Diploma -
James Hill House
New Haven, CT01.1996
Skills
- Compassionate Care
- First Aid
- CPR
- AED
- Basic Life Support (BLS)
- Direct & Indirect Care
- Anatomy & Physiology
- Communication Skills
- Medication Admin
Certification
- Certified Nurse Assistant, American Red Cross
- Preparedness and Health and Safety Services, American Red Cross
- CPR & First Aid Training
Timeline
Senior Direct Support Professional
Versability Resources
07.2024 - Current
Rehab Therapy Technician
Riverside Regional Medical Center
07.2023 - 07.2024
Direct Support Professional
Versability Resources
09.2009 - 07.2023
Nursing Care Support
Griswold Homecare
02.2008 - 03.2015
Phlebotomy and EKG Certified -
Red Cross
High School Diploma -
James Hill House
Bachelor Of Administration - Healthcare
ECPI University
Nursing Certificate - Nursing
Educational Training Institution
Nursing Aide
Educational Training Institution
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