Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Morales

Manassas Park,VA

Summary

To leverage my expertise in management and customer service to proficiently over see operations within a reputable company, prioritizing customer satisfaction. Seeking a managerial role within an organization whose values resonate with my own, and which is dedicated to making a positive impact on society. Committed to working for a company that fosters inclusivity and values diversity in all its forms.

Overview

21
21
years of professional experience

Work History

Multi-Unit Manager

The Boardroom Styling Lounge
08.2018 - Current


  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Defined clear targets and objectives and communicated to other team members.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Worked well in a team setting, providing support and guidance.

Cosmetology Instructor

Vogue College Of Cosmetology
08.2016 - 07.2018
  • Facilitated workshops on essential soft skills, such as communication and professionalism within the beauty industry.
  • Kept updated with developments in subject area curriculum, technical, and career trends and teaching resources and methods.
  • Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
  • Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
  • Planned both theory and practical lessons for students.
  • Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.

Multi-Store Manager

Sport Clips
07.2007 - 03.2015
  • Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased overall store performance by implementing effective sales strategies and staff training programs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced employee turnover rates with comprehensive onboarding processes, ongoing training, and supportive management practices.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented loss prevention measures for minimized shrinkage and increased profitability.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Achieved consistent sales growth across multiple locations through proactive team leadership and effective marketing initiatives.

Restaurant Manager

Benihana
03.2003 - 07.2007
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
  • Motivated staff to perform at peak efficiency and quality.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

High School Diploma -

Northwest Vista College
San Antonio, TX

Skills

  • Task Delegation
  • Problem Resolution
  • Cost Control
  • Business Development
  • Negotiation and Conflict Resolution
  • Computer Skills
  • Business Administration
  • Shift Scheduling
  • Interpersonal Relations
  • Staff Development
  • Decision-Making
  • Customer Service
  • Hiring and Training
  • Team Leadership
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Training and Development
  • Staff Management
  • Performance reviewing
  • Onboarding and Orientation
  • Performance Evaluations
  • Teamwork and Collaboration

Timeline

Multi-Unit Manager

The Boardroom Styling Lounge
08.2018 - Current

Cosmetology Instructor

Vogue College Of Cosmetology
08.2016 - 07.2018

Multi-Store Manager

Sport Clips
07.2007 - 03.2015

Restaurant Manager

Benihana
03.2003 - 07.2007

High School Diploma -

Northwest Vista College

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Nicole Morales