Nicole Moreira
Miami,FL
Summary
Seeking new opportunities within a growing organization where I can apply my knowledge and excellent customer relation skills. I will excel in several positions such as Sales Representative, Administrative Assistant, Customer Service Agent and Data Entry Clerk.
Overview
7
7
years of professional experience
Work History
Billing Clerk
Baumann Cosmetic And Research Institute
5 2022 - 10.2023
- Executed billing tasks and recorded information in company databases.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collected data to complete detailed financial reports for stakeholders and management.
- Responded to customer concerns and questions on daily basis.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Generated financial statements and reports detailing accounts receivable status
- Used data entry skills to accurately document and input statements.
Receptionist
Baumann Cosmetic And Research Institute
02.2021 - 05.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
Sales Representative
Curallux LLC/Capillus LLC
01.2019 - 01.2021
- Provide exceptional customer service over the phone, electronically and in person
- Made outbound calls to potential new clients moving beyond script when appropriate to meet individual client needs
- Assist customers with purchases and product inquires
- Assist in training new agents
- Handle large volume of in and outbound calls.
- Build relationships with customers.
- Assist in processing financial applications.
- Build creative sales strategies to increase customer satisfaction and attain business sales goals.
- Set up calendar with customer birthdays and other special events for personal touch.
Customer Support Agent
Capillus LLC
02.2019 - 12.2019
- Assisted customers over the phone with orders, complaints, product details and device troubleshooting
- Provided exceptional customer service over the phone, electronically and in person
- Obtained and evaluate all relevant information to handle product and service inquiries
- Handled complex and escalated customer service issues
Senior Dog Trainer
Petco
01.2018 - 02.2019
- Provided exceptional customer service
- Contacted customers to coordinate training classes, provide reminders, and address any concerns
- Approached customers to recommend dog training classes and class package upgrades
- Taught dog training classes and supervise “Puppy Play Time”.
- Created and updated dog training schedules for trainers and distribution to customers
- Prepared dog training class roosters in order to track attendance, vaccinations, and pertinent information
- Performed general administrative and clerical functions.
- Continued to perform Sales Associate duties.
Dog Trainer Apprentice
Petco
01.2018 - 02.2018
- Approached customers to recommend and sell dog training classes and packages
- Participated in and taught dog training classes in addition to supervising “Puppy Play Time’
- Addressed customer questions and concerns regarding classes and
Sales Associate / Cashier
Petco
12.2017 - 01.2018
- Assisted clients with purchases and ensured each customer received outstanding service by providing a friendly environment
- Responsible for accepting and processing client cash, credit card payments, coupons, and refunds ensuring the proper allocation of funds to client purchases
- Verified and balanced cash drawer daily, accurately, and efficiently
- Assisted with end of day register counts.
- Performed store recovery, organized shelves and displays, set price labels, and posted awareness of promotions and advertisements
- Assisted with unloading of truck merchandise.
- Planograms and POGs
Cashier Lead / Customer Service
Petsmart
01.2015 - 11.2017
- Assisted customers over the phone and in every department by providing information; recommending products and services; and resolving their complaints
- Resolved customer service or billing complaints by exchanging merchandise, processing refunds, and referring unresolved customer grievances to the appropriate department or manager for further investigation
- Approached customers to provide assistance and sell dog training classes
- Cared for the animals by feeding, cleaning habitats, and issuing medication
- Unpacked new merchandise, implemented Planograms for shelf placing to maximize sales, stocked shelves, added and replaced price labels
- Checked products to ensure inventory is correct.
- Verified and balanced cash drawer daily, accurately, and efficiently
- Assisted with end of day register counts.
Education
Diploma -
Celebrity School of Beauty
Miami, FL 01.2017 - 05.2003
High School Diploma -
John A. Ferguson Senior High School
Miami, FL 01.2015 - 05.2006
Petco Positive Dog Training Instructor Program - Certificate of Completion -
Miami, FL 01.2018 - 05.2001
Florida Licensed Face Specialist - undefined
01.2017 - 05.2004
Skills
Effective communication skills
Leadership
Selling
Problem Solving
Friendly, Energetic and Enthusiastic
Customer Service
Microsoft Word
Excel
PowerPoint
RingCentral
Nextech
SolutionReach
Timeline
Receptionist
Baumann Cosmetic And Research Institute
02.2021 - 05.2022
Customer Support Agent
Capillus LLC
02.2019 - 12.2019
Sales Representative
Curallux LLC/Capillus LLC
01.2019 - 01.2021
Dog Trainer Apprentice
Petco
01.2018 - 02.2018
Senior Dog Trainer
Petco
01.2018 - 02.2019
Petco Positive Dog Training Instructor Program - Certificate of Completion -
01.2018 - 05.2001
Sales Associate / Cashier
Petco
12.2017 - 01.2018
Diploma -
Celebrity School of Beauty
01.2017 - 05.2003
Florida Licensed Face Specialist - undefined
01.2017 - 05.2004
Cashier Lead / Customer Service
Petsmart
01.2015 - 11.2017
High School Diploma -
John A. Ferguson Senior High School
01.2015 - 05.2006
Billing Clerk
Baumann Cosmetic And Research Institute
5 2022 - 10.2023
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