Nicole Baughan
Austin, TX,Texas
Summary
Dynamic operations leader with a proven track record at Latika Body Essentials, excelling in strategic planning and team leadership. Achieved significant operational efficiencies through scalable systems, enhancing service delivery and vendor management. Expert in compliance oversight, driving results that elevate organizational performance and employee engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Latika Body Essentials
Liberty Hill, TX
01.2025 - Current
- Dual role overseeing both strategic operations and day-to-day distribution center management.
- Implemented scalable systems and SOPs that improved service delivery, reduced overhead, and streamlined vendor and facility management.
- Built and mentored cross-functional teams in warehouse, production, retail/whole distribution, SEO marketing, and client support.
- Spearheaded e-commerce platforms for major operational launches and initiatives, including new product lines and market expansions
General Manager IV, Premium Services
Sodexo USA
Austin, TX
01.2024 - 12.2024
- Oversaw $50M renovation budget, ensuring compliance with RFP terms and contract agreements.
- Built and negotiated vendor and sponsor relationships, ensuring high service standards across all private memberships, stakeholders, private clubs, suites, UT Athletics catered spaces, and Texas Performing Arts.
- Directed large-scale staff onboarding and seasonal hiring, providing training on emergency response, guest services, and operational procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with all health, safety, sanitation, and legal regulations applicable to high-capacity public venues.
General Manager
Spectrum Hospitality
Austin, TX
10.2018 - 01.2024
- Cultivated strong partnerships as a liaison between the NPO President and the contract holder.
- Directed culinary and banquet teams for major sporting events, music festivals, PGA tours, and local private and public events.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed budget implementations, contract negotiations, and menu development.
Director of Food & Beverage
Marriott International, Inc.
Austin , TX
11.2015 - 10.2018
- Spearheaded operational improvements across multiple service areas, significantly enhancing guest experiences and exceeding Marriott standards.
- Implemented creative incentive programs with local distributors, motivating staff and contributing to improved performance metrics across F&B departments.
- Increased employee satisfaction by 34% through innovative engagement programs.
- Managed diverse dining services, boosting beverage revenue by 51% and food cost efficiency of 24%
- Led hiring and training, improving guest satisfaction scores by 16% within a year.
Education
Bachelor of Science - Biology
University of Texas
TX05-2011
Skills
- Strategic planning
- Operational efficiency
- Vendor management
- Budget management
- Compliance oversight
- Team leadership
- MoCRA and WERCS
- Cross-functional team leadership
Certification
- OSHA Forklift Certification I,II,III, and IV
- ServSafe Manager Certificate
- Google Data Analytics Certificate
- TIPS & TABC
Timeline
Regional Director of Operations
Latika Body Essentials
01.2025 - Current
General Manager IV, Premium Services
Sodexo USA
01.2024 - 12.2024
General Manager
Spectrum Hospitality
10.2018 - 01.2024
Director of Food & Beverage
Marriott International, Inc.
11.2015 - 10.2018
Bachelor of Science - Biology
University of Texas