Nicole Morgan
Greenville,NC
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
6
6
years of professional experience
Work History
Server
Muffins
12.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
The Hedgehog Grill
06.2019 - 01.2024
- Deliver quality service by providing a warm and welcoming environment while greeting customers and taking orders
- Process check payments via cash, credit, debit, and gift cards using POS system
- Utilize outgoing personality, strong people skills, and knowledge of menu items to provide warm, professional service to guests
- Support other servers and kitchen staff by proactively assuming side work duties, including restocking, cleaning, and food running.
Server/Cashier
Mohegan Sun Casino
05.2018 - 01.2019
- Worked between three food service locations in the casino as needed including the clubhouse, coffee shop, and pizza shop
- Provided excellent service to all guests while taking and serving beverage/food orders
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
Education
Certificate of Advanced Study -
Alfred University
Alfred, NY05.2021
M.A. in School Psychology -
Alfred University
Alfred, NY05.2020
B.S. Psychology -
Mansfield University of Pennsylvania
Mansfield, PA05.2018
Skills
- Outgoing
- Teamwork
- Verbal Communication
- Detail-Oriented
- Memory retention
- Food safety understanding
- Exceptional customer service
- Strong Work Ethic
Timeline
Server
Muffins
12.2022 - 01.2024
Server
The Hedgehog Grill
06.2019 - 01.2024
Server/Cashier
Mohegan Sun Casino
05.2018 - 01.2019
Certificate of Advanced Study -
Alfred University
M.A. in School Psychology -
Alfred University
B.S. Psychology -
Mansfield University of Pennsylvania
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