Nicole Morgan
Dorchester,MA
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
3
3
years of professional experience
Work History
VIP Hostess
Fenway Park
Boston, MA
03.2024 - Current
- Provided information about available services and amenities to VIP clients.
- Displayed excellent customer service skills at all times while interacting with guests.
- Assisted in seating guests and providing them with menus.
- Kept up-to-date records of reservations, bookings, cancellations, and no-shows.
- Greeted guests upon arrival and ensured their satisfaction with the overall experience.
Sales Specialist
Coco Tastee Slush LLC
Dorchester, MA
03.2021 - Current
- Ensured compliance with applicable laws and regulations while running the business.
- Developed business plans and strategies to grow small business.
- Created budgets and monitored expenses to stay within budget limits.
- Identified new technologies that could be used to improve efficiency and productivity.
- Monitored customer feedback and implemented changes based on their suggestions.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Ensured compliance with local, state, and federal regulations affecting business operations.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
HBC Clerk
Stop & Shop
Boston, MA
09.2021 - 03.2024
- Greeted customers, provided customer service and answered inquiries.
- Inspected returned items for damage or defects before restocking shelves.
- Answered customers' questions regarding products, prices and services offered.
- Participated in team meetings to discuss sales goals and strategies.
- Reported any discrepancies between actual stock on hand versus computer records.
- Ensured that promotional signage was current and placed properly throughout the store.
- Verified accuracy of pricing labels on merchandise.
- Provided support to other departments when needed.
- Assisted in inventory control to ensure accurate stock levels.
- Organized backroom storage areas for easy access of products.
- Received deliveries from vendors, checked invoices against orders, stocked shelves accordingly.
- Processed cash and credit card transactions accurately and efficiently.
- Stocked shelves with merchandise and maintained store displays.
- Created a pleasant shopping environment for customers by providing helpful suggestions and advice on product selection.
Education
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Buffalo, NY02-2026
Some College (No Degree) - Business Administration
Bay State College
Boston, MASkills
- Guest Relations
- Reservation Management
- Strong interpersonal skills
- High-volume dining
- Customer service expertise
- Effective Multitasking
- Guest Seating
- Positive and professional
- Point of sale systems
Timeline
VIP Hostess
Fenway Park
03.2024 - Current
HBC Clerk
Stop & Shop
09.2021 - 03.2024
Sales Specialist
Coco Tastee Slush LLC
03.2021 - Current
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Some College (No Degree) - Business Administration
Bay State College
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