Nicole Morgan
La Pine
Summary
Outgoing professional with over 10 years experience managing employees, providing customer service and administrative tasks in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Centralized Service Representative
St Charles
04.2024 - Current
- Pre-registers the patient in the electronic health record system, accurately collects patient demographics, insurance information.
- Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
- Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.
- Responsible for accurately scheduling patient appointments across multiple service lines following established protocols that promote positive patient experience, physician satisfaction and scheduling efficiencies.
- Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St. Charles Medical Group established protocols.
Multi-Site Community Manager
Pinehurst Management
01.2023 - Current
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Updated account information to maintain Tenant records.
- Kept properties in compliance with local, state and federal regulations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted applicants in filling out housing applications and verifying assets.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Scheduled appointments with applicants to gather information for Annual Recertification's.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Oversaw management of 2 properties while providing general service to tenants.
Multi-Site Community Manager
Viridian Management
01.2020 - 01.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Updated account information to maintain tenant records.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed annual rent calculations using housing database software.
- Responded to escalated resident concerns and issues and monitored resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Certificate - Dental Assisting
Central Oregon Community College
Bend, OR06.2014
Associate of Applied Science -
Central Oregon Community College
Bend, OR06.2014
Certification - Certified Nursing Assistant
Central Oregon Community College
Bend, OR08.2012
Skills
- Administrative Support
- Client Service and Support
- Problem Solving
- Administrative Abilities
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Information Security
- Data Entry
- Account Updating
- Customer Service
- Staff Management
- Adaptability
Timeline
Centralized Service Representative
St Charles
04.2024 - Current
Multi-Site Community Manager
Pinehurst Management
01.2023 - Current
Multi-Site Community Manager
Viridian Management
01.2020 - 01.2023
Certificate - Dental Assisting
Central Oregon Community College
Associate of Applied Science -
Central Oregon Community College
Certification - Certified Nursing Assistant
Central Oregon Community College
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