Nicole Morgan
Dorchester
Summary
Dedicated customer service professional with a proven track record of delivering exceptional support and assistance. Expertise in managing customer interactions and swiftly resolving issues to ensure consistently positive experiences. Recognized as a reliable team player who adapts seamlessly to evolving needs while achieving outstanding results. Proficient in communication, problem-solving, and fostering customer satisfaction, contributing to overall organizational success.
Overview
5
5
years of professional experience
Work History
Unit Service Associate
Mass General Hospital
08.2024 - Current
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Implemented efficient cleaning schedules, optimizing workflow to enhance productivity in high-traffic areas.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
VIP Hostess
Fenway Park
03.2024 - Current
- Provided information about available services and amenities to VIP clients.
- Displayed excellent customer service skills at all times while interacting with guests.
- Assisted in seating guests and providing them with menus.
- Kept up-to-date records of reservations, bookings, cancellations, and no-shows.
Sales Specialist
Coco Tastee Slush LLC
03.2021 - Current
- Ensured compliance with applicable laws and regulations while running the business.
- Created budgets and monitored expenses to stay within budget limits.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Oversaw daily operations of small business including customer service and financial management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
HBC Clerk
Stop & Shop
09.2021 - 03.2024
- Greeted customers, provided customer service and answered inquiries.
- Ensured that promotional signage was current and placed properly throughout the store.
- Verified accuracy of pricing labels on merchandise.
- Assisted in inventory control to ensure accurate stock levels.
- Processed cash and credit card transactions accurately and efficiently.
- Stocked shelves with merchandise and maintained store displays.
Education
Associate of Science - Business Administration
Fisher College
Boston, MA06-2026
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Buffalo, NY02-2026
Skills
- Guest Relations
- Reservation Management
- Effective communication skills
- High-volume dining
- Customer service expertise
- Effective Multitasking
- Guest Seating
- Positive and professional
- Point of sale systems
- Effective multitasking
Timeline
Unit Service Associate
Mass General Hospital
08.2024 - Current
VIP Hostess
Fenway Park
03.2024 - Current
HBC Clerk
Stop & Shop
09.2021 - 03.2024
Sales Specialist
Coco Tastee Slush LLC
03.2021 - Current
Associate of Science - Business Administration
Fisher College
Associate of Applied Science - Medical Administrative Assistant
Bryant And Stratton College
Education and Training
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