Nicole M. Oristian
Frederick
Summary
Highly motivated, energetic team leader successful at directing personnel in a fast paced and complex environment. Proven history of providing exceptional customer service with a strong business acumen.
Overview
31
31
years of professional experience
Work History
Primary Caregiver
Private Duty
03.2020 - Current
- Provided hands-on care, including assistance with daily living activities to include bathing, dressing, eating, transferring, and medication management.
- Provided personal care and support to clients in daily activities.
- Assisted with medication management and adherence for client health.
- Facilitated coordination of client healthcare services by scheduling medical appointments, providing transportation, and managing rehabilitation processes to ensure continuity of care.
- Primary point of contact for medical professionals, insurance companies, and rehabilitation agencies, to help in navigating the complexities of the healthcare system.
- Maintained a clean and safe environment for client well-being.
- Communicated with family members to relay client needs and updates, fostering collaborative care.
- Documented daily caregiving activities in client records accurately.
- Oversaw contractors to modify residence for better accessibility.
Office Manager
Lakeside Dental
Gaithersburg
01.2012 - 05.2020
- Answered phone lines and scheduled appointments while maintaining excellent customer service.
- Oversaw patient treatment plans to facilitate coordinated and personalized healthcare.
- Trained new employees and maintained office organization and equipment for smooth daily operations.
- Organized marketing campaigns to enhance brand visibility and attract new patients.
- Managed collections and claims appeals to ensure timely resolution and support for patient accounts.
- Conducted insurance verification, processed pre-determination requests, and managed payment collections for patient accounts.
- Supported dental hygienist by accurately recording periodontal charting data during patient examinations.
- Coordinate marketing efforts.
- Assist dental hygienist with periodontal charting.
Administrative Coordinator
Dental Power
Rockville
05.2017 - 03.2020
- Coordinated scheduling for dental appointments and staff meetings.
- Managed patient records using electronic health record systems.
- Assisted in the preparation of dental office correspondence and reports.
- Provided temporary staffing for dental practices
Administrative Assistant
ComputerPros, Inc.
05.1995 - 03.2020
- Managed invoicing processes and oversaw new client onboarding.
- Coordinated communication and collaboration between sales and support teams.
- Managed incoming calls for customer inquiries and support.
- Managed follow-up activities for service contracts and renewals.
- Developed and updated project management timeline reports.
Office Manager
Children’s Dental Office
Olney
01.2007 - 01.2010
- Answered multiple phone lines and scheduled appointments, ensuring high standards of customer service.
- Coordinated morning meetings with staff while supervising employee activities to maintain team alignment.
- Coordinated surgical appointments for patients
- Oversaw patient billing, insurance benefits, and collections, streamlining financial processes.
- Answered multiple phone lines and scheduled appointments while maintaining excellent customer service.
- Organized surgical schedules across multiple departments to ensure efficient use of resources.
Administrative/Office Coordinator
Dr. James Weiss
Germantown
01.2003 - 01.2007
- Responded to patient concerns to provide assistance and information. multiple phone lines and managed satellite office.
- Supported workers’ compensation process to ensure timely resolution.
- Recorded payments and charges in financial system.
- Managed multiple phone lines and coordinated operations of satellite office.
- Executed data entry to support administrative processes.
- Assisted with workers’ compensation process.
Education
General Studies
Montgomery College
Medical Data Solutions E-Claims Medical Tutorial Courses/License - Medical Billing
Dental Assistant Program
Penn Foster College
Scranton, PASkills
- Medication Administration
- Patient support
- Medication Adherence
- Triage Management
- Patient scheduling
- Health Data Management
- OSHA Certified
- CPR Certified
- Team leadership
- Team Collaboration
- Budget Management
- Microsoft Office
- Microsoft Excel
Timeline
Primary Caregiver
Private Duty
03.2020 - Current
Administrative Coordinator
Dental Power
05.2017 - 03.2020
Office Manager
Lakeside Dental
01.2012 - 05.2020
Office Manager
Children’s Dental Office
01.2007 - 01.2010
Administrative/Office Coordinator
Dr. James Weiss
01.2003 - 01.2007
Administrative Assistant
ComputerPros, Inc.
05.1995 - 03.2020
General Studies
Montgomery College
Medical Data Solutions E-Claims Medical Tutorial Courses/License - Medical Billing
Dental Assistant Program
Penn Foster College