Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
SoftwareDeveloper
Nicole Morris

Nicole Morris

Baton Rouge,LA

Summary

Reliable Warehouse Assistant with 3 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 70 pounds.

Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities.

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Polite and professional at Hamilton relay telecommunications successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Successful at Ascension Oaks with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Reliable employee seeking call center position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.

Diligent nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Thoughtful Aide with a love for children and an extreme level of patience. Comfortable in communicating with children of various ages and participating in meetings with teachers, staff members and parents. Skilled at reading stories and singing songs to children when working at Daycares.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
Port Allen, LA
10.2021 - Current
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
  • Assembled and filled shipments and prepared all shipping documentation.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Operated forklifts to transfer inventory to and from target destinations.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as 60 to 70 pounds.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing and labeling merchandise.

Call Center

Ascension Oaks
Gonzales , LA
06.2019 - 10.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered caring companionship and emotional support.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Educated customers on company systems, form completion and access to services.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Responded to customer calls and emails to answer questions about products and services.

Call Center Representative

Hamilton Communications
Baton Rouge , LA
07.2017 - 09.2019
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Responded to customer calls and emails to answer questions about products and services.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Assisted customers by answering questions and responding to inquiries.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Compiled status and performance reports for team leaders to address company strengths and weaknesses.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Educated customers on company systems, form completion and access to services.

Education

Nursing Billing And Coding

Lutcher High School
Lutcher, LA
05.2013

Skills

  • Forklift Operation
  • Wrapping and Boxing
  • Lifting and Sorting
  • Cleaning
  • Packaging
  • Inventory Maintenance
  • Warehouse Environment Safety
  • Box Lifting
  • Sorting
  • Labeling and boxing
  • Warehouse Logistics
  • Pallet Jack Operations
  • Client Communication
  • Professional Telephone Voice
  • Customer support
  • Documentation and reporting
  • Inbound phone calls
  • Technical Support
  • Answering questions
  • Proficient in microsoft word, power point, excel
  • english fluency
  • Calm disposition
  • Gathering information
  • Call center operations
  • Logging call information
  • Verbal and written communication
  • Customer service optimization
  • Billing and coding
  • Scheduling appointments for school
  • Excellent typing skills
  • Helping others
  • Fluent with communication for deaf by translating using a microphone to speak proficiently

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved my goal through effectively helping schedule appointments for people with school for my practice with nursing medical billing and coding.
  • Resolved product issue through consumer testing.
  • Documented and resolved any issues with patients.

Certification

  • First Aid/CPR Certified

Timeline

Warehouse Associate

Amazon
10.2021 - Current

Call Center

Ascension Oaks
06.2019 - 10.2021

Call Center Representative

Hamilton Communications
07.2017 - 09.2019

Nursing Billing And Coding

Lutcher High School
Nicole Morris