Nicole Morris
Springfield,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Business Solutions Advisor
Deloitte & Touche, LLP
01.2022 - Current
- Returned to Deloitte to provide brand protection and customer experience measurement services through quality assurance audits for all brands under the Choice Hotels and Hyatt Worldwide accounts
- Evaluate hotel properties for brand standards, cleanliness, and condition
- Maintain a consultative presence by providing tips and ideas to property management on how to upkeep and uphold Choice Hotels and Hyatt Worldwide standards while auditing each property
- Developed and maintained strong relationships with clients to maximize satisfaction
- Uphold Deloitte company policies through time and expense reports
- Be available to take on additional tasks and projects on an as-needed basis
- 100% travel
Assistant Financial Center Manager
Simmons Bank
03.2021 - 01.2022
- Lead and coach a team of bank professionals to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Schedule all staff to meet the needs of the branch and customers while ensuring branch coverage
- Assist the Financial Center Manager in interviewing and hiring new associates
- Quickly learned and excelled in all retail roles (bank teller, loan officer, coach and leader) to ensure the successful function of the branch while maintaining knowledge of proper compliance relating to company financial needs and federal regulations
- Ensure that personal and associate goals are met through levels of in-person conversations and outbound calls that provide the customer an opportunity to feel valued and secured via a needs-based philosophy
- Facilitate consumer loan requests
- Perform regular branch audit functions including teller cash audits, compliance documentation audits, and supervisory and management reporting as requested
Assistant Escrow Officer
Elite Title Services, LLC
09.2020 - 03.2021
- Assist the Escrow Officer with real estate closings
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process
- Build relationships with real estate agents to ensure repeat business, be the liaison between the Escrow Officer, real estate agents, and property owners and buyers
- Communicate effectively with mortgage companies, other title companies in the Tulsa area, property owners, and potential buyers to ensure smooth transactions
Brand Solutions Advisor
Deloitte & Touche, LLP
04.2019 - 04.2020
- Provide brand protection and customer experience measurement services through quality assurance audits for all brands under the G6 Hospitality and Choice Hotel accounts
- Evaluate hotel properties for brand standards, cleanliness, and condition
- Maintain a consultative presence by providing tips and ideas to property management on how to upkeep and uphold G6 Hospitality and Choice Hotels standards while auditing each property
- Developed and maintained strong relationships with clients to maximize satisfaction
- Uphold Deloitte company policies through time and expense reports
- Be available to take on additional tasks and projects on an as-needed basis
- 100% travel
Front Desk Guest Services Agent
Marriott’s Willow Ridge Lodge
04.2017 - 04.2019
- 2018 Recipient of the “Making the Difference” Award
- Consistently deliver first-rate hospitality through hotel arrivals and departures while fostering positive relationships to promote guest satisfaction and loyalty
- Maintain and uphold company policies and standards
- Tech savvy while efficiently operating the PMS and Marsha computer systems
- Communicate effectively with all other departments on property to ensure appropriate and consistent information is provided
- Able to provide accurate information to guests regarding the property and surrounding Branson areas
- Attend safety meetings on behalf of the Front Desk team and relay topics of interest to ensure the safety of guests and associates
- Direct phone calls as necessary
- Uphold a teamwork atmosphere while volunteering to assist in other departments such as Concierge and Activities
- Take the lead on the heaviest departure days to handle any and all guest complaints/disputes
- Restock and ensure food safety dates in the Marketplace Express
- The property Spirit to Serve Champion
Suite Supervisor
Colonnade Group, Oklahoma Athletics Hospitality
08.2014 - 05.2017
- Manage over twenty-seven VIP hospitality luxury suites and boxes during the football game day season
- Ensure on-site management and exceptional service on game day with the highest levels of guest satisfaction during all facets of the experience
- Facilitate future bookings and sales while overseeing existing contracts with prestigious donors
- Evaluate guest satisfaction from games to improve and implement action plans for future games
- Implement comprehensive knowledge and experience to efficiently facilitate customers in a consistent and professional manner
Academic Counselor/Graduate College
University of Oklahoma
09.2013 - 05.2017
- Manage thousands of students from admission through the graduation process
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression
- Facilitate professional relationships with assigned college departments
- Monitor and review academic progress of each student to ensure integrity of the graduate program
- Manage and communicate effectively academic probation, academic suspension, and satisfactory academic progress policies
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions
- Mentored students, offering advice and support on topic selection, appropriateness and academic value
- Provided support and guidance to students experiencing academic and personal troubles
- Responsible for graduate degree assignment upon completion of the program
- Collaborate with colleagues for successful and consistent student management while maintaining an organized work space for optimal performance
- Effectively access and perform assigned duties in required databases (i.e Graduate College Manager, Ozone, iAdvise, Tuition Waiver Database, ShareOK- electronic suppository for online theses and dissertations)
Accounting Associate
Chesapeake Energy
01.2012 - 09.2013
- Contribute to all facets of the accounts payable department
- Maintain coding for invoices in a fast-paced environment
- Ensure smooth operation of invoice management to successfully maintain continuation of service at oil drill sites
- Research past invoices to maintain accuracy amongst accounts
- Facilitate professional contact with field offices for general inquiries and issues
- Prioritize workload to meet all processing and month-end related goals and deadlines
Receptionist/Administrative Assistant
Ameristar Fence Products
10.2011 - 12.2011
- Greet clients and answer telephones
- Oversee all duties of the front office while maintaining the highest level of guest satisfaction
- Monitor client relationships and ensure meetings are scheduled
- Perform data entry and scan documents for the Accounts Receivable and Accounts Payable departments
- Demonstrate initiative and work with minimum supervision
Shipping Clerk
Ameristar Fence Products
07.2011 - 10.2011
- Effectively use organization systems and warehouse technology to locate and gather stock to oversee shipments
- Perform administrative duties such as answering phones, updating records, and providing excellent customer service
- Liaise with warehouse overseers and managers concerning product ordering and storage
- Keep organized shipping records including invoices, products shipped, and receipt dates
Character Attendant
Walt Disney World College Program
08.2010 - 01.2011
- Secured one of three thousand positions in a field of ten thousand applicants
- Built and established positive relationships with patrons, team members and supervisors
- Responsible for time management of multiple characters throughout the Disney parks
- Monitored guests and enforced rules, maintaining safety for visitors and staff
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Liaison between characters and guests
Education
Bachelor of Science - Multidisciplinary Studies/General Health
University of Oklahoma
Norman, OK05.2010
Skills
- Completed Disney University’s “People Management” course
- Proficiency in multiple corporate-owned computer software systems including MS Word, MS Excel, and MS Outlook
- Excellent communication skills – written and verbal
- Able to prioritize projects and strong problem-solving skills Strong attention to detail
Hobbies
- Travel and travel planning
- Photography
- Hiking
- Kayaking
- Design
Timeline
Business Solutions Advisor
Deloitte & Touche, LLP
01.2022 - Current
Assistant Financial Center Manager
Simmons Bank
03.2021 - 01.2022
Assistant Escrow Officer
Elite Title Services, LLC
09.2020 - 03.2021
Brand Solutions Advisor
Deloitte & Touche, LLP
04.2019 - 04.2020
Front Desk Guest Services Agent
Marriott’s Willow Ridge Lodge
04.2017 - 04.2019
Suite Supervisor
Colonnade Group, Oklahoma Athletics Hospitality
08.2014 - 05.2017
Academic Counselor/Graduate College
University of Oklahoma
09.2013 - 05.2017
Accounting Associate
Chesapeake Energy
01.2012 - 09.2013
Receptionist/Administrative Assistant
Ameristar Fence Products
10.2011 - 12.2011
Shipping Clerk
Ameristar Fence Products
07.2011 - 10.2011
Character Attendant
Walt Disney World College Program
08.2010 - 01.2011
Bachelor of Science - Multidisciplinary Studies/General Health
University of Oklahoma
Similar Profiles
Steven Printis IISteven Printis II
Personnel Security Specialist at Deloitte & Touche LLPPersonnel Security Specialist at Deloitte & Touche LLP
Mendy RosenMendy Rosen
Audit and Assurance, Senior Associate at DELOITTE & TOUCHE LLPAudit and Assurance, Senior Associate at DELOITTE & TOUCHE LLP
Donald HudsonDonald Hudson
Advisory Project Delivery Manager (Contractor) at Deloitte & Touche LLPAdvisory Project Delivery Manager (Contractor) at Deloitte & Touche LLP
Namita BhallaNamita Bhalla
Audit Senior Manager at Deloitte & Touche, LLPAudit Senior Manager at Deloitte & Touche, LLP
MACKENZIE GAGEMACKENZIE GAGE
Patient Transporter at CoxHealthPatient Transporter at CoxHealth