Nicole Morris
Llano,TX
Summary
Committed Licensed Nursing Facility Administrator with proven history of performing successfully in fast-paced environments. Highly skilled in customer service with expertise in working with diverse client base and delivering exceptional results. Decisive and proactive with demonstrated success in supporting staff and customer needs. With a diverse set of well-developed skills in management, attention to detail, accounting, effective communication, and problem-solving, I am confident that I can significantly contribute to a nursing community by bringing a comprehensive and valuable skillset to the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber/DoorDash
12.2024 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Analyzed which markets produced the best paying deliveries.
- Ensured a profit was made after common expenses.
- Completed between 10-30 deliveries per day on average.
Administrator in Training
Kingsland Hills Care Center
09.2023 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Actively engaged with staff, residents, and family members to ensure clear and transparent communication
- Successfully assisted multiple department leaders in making the best possible decisions when circumstances arose to ensure all parties involved were protected according to State/Federal rules/regulations
Business Office Manager/Human Resources
Llano Nursing & Rehab
11.2022 - 05.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully worked with and assisted 20-40 employees.
- On average, hired and orientated 2-4 per week.
Occupational Tax Administrator
City of Corbin
10.2017 - 03.2022
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Kept case data and contact information up to date to expedite proceedings.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Devised and implemented processes and procedures to streamline operations.
- Gathered, organized and input information into digital database.
- Conducted regular reviews of operations and identified areas for improvement.
- Increase revenue and decreased delinquent accounts.
Education
Graduate Certificate - Healthcare Administration
Texas Tech University
Lubbock, TX12.2023
Bachelor of Science - Criminal Justice, Police Studies
Eastern Kentucky University
Richmond, KY05.2018
Skills
- Financials (Accounting)
- Customer Service/Empathy
- Leadership/Management
- Effective/Clear Communication
- Critical Thinking/Analytical skills
- Conflict Resolution
- Quality assurance
- Documentation/reporting
- Attention to detail
- Meeting facilitation
- Training and orientation
- Reliability
- Adaptability and flexibility
- Regulatory compliance
- Vendor/Public relationships
- Decision-making
Certification
- LNFA-Renews, 12/26
- CPR-Renews, 11/26
- TX Food Handlers-Renews, 10/25
Timeline
Delivery Driver
Uber/DoorDash
12.2024 - Current
Administrator in Training
Kingsland Hills Care Center
09.2023 - 12.2024
Business Office Manager/Human Resources
Llano Nursing & Rehab
11.2022 - 05.2023
Occupational Tax Administrator
City of Corbin
10.2017 - 03.2022
Graduate Certificate - Healthcare Administration
Texas Tech University
Bachelor of Science - Criminal Justice, Police Studies
Eastern Kentucky University
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