Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Morris

Seattle,WA

Summary

Dynamic and results-driven professional with experience as an On Call Relief Counselor at Compass Housing Alliance. Proven ability in client advocacy and crisis intervention, enhancing client well-being through targeted support. Skilled in maintaining professional boundaries while collaborating with multidisciplinary teams to develop effective treatment plans, ensuring comprehensive care and improved outcomes.

Overview

7
7
years of professional experience

Work History

On Call Relief Counselor

Compass Housing Alliance
12.2014 - 11.2015
  • Documented all interactions accurately and confidentially in accordance with professional standards and regulatory requirements.
  • Contributed to the agency''s success by meeting or exceeding established productivity goals consistently over time.
  • Enhanced the quality of life for clients by addressing substance abuse issues through targeted interventions.
  • Participated in ongoing professional development opportunities to stay current with best practices in counseling techniques.
  • Provided ongoing case management services, including referral coordination and follow-up, ensuring continuity of care.
  • Helped clients navigate complex systems such as housing assistance programs or legal matters while also offering emotional support.
  • Coordinated with other relief counselors to maintain consistent care and support for clients, ensuring a seamless transition during shift changes.

Customer Service Representative

DIRECTV® Official
10.2010 - 05.2012
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

On Call Relief Counselor

Compass Housing Alliance
01.2009 - 08.2010
  • Offered guidance on appropriate community resources, empowering clients to take control of their lives.
  • Improved client well-being by providing emotional support and crisis intervention when necessary.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans tailored to individual client needs.
  • Partnered with external organizations to coordinate additional services that would further enhance client outcomes.

Education

Social Service Mental Health

Pierce College
Steilacoom, WA

Skills

  • Maintaining professional boundaries
  • Client engagement
  • Family advocacy
  • Cultural awareness
  • Service excellence
  • Effective listening
  • Problem-solving skills
  • Detail-oriented data input
  • Customer service experience
  • Proficient in computer applications
  • Effective conflict resolution

Timeline

On Call Relief Counselor

Compass Housing Alliance
12.2014 - 11.2015

Customer Service Representative

DIRECTV® Official
10.2010 - 05.2012

On Call Relief Counselor

Compass Housing Alliance
01.2009 - 08.2010

Social Service Mental Health

Pierce College

Similar Profiles

CREATE PROFILE