Summary

Overview

Work History

Education

Skills

Focus of interest

Timeline

Nicole Morrow

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

General Manager

The Container Store

02.2024 - Current

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Implemented operational strategies and effectively built customer and employee loyalty.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Formulated policies and procedures to streamline operations.

Store Director/ Training District Manager

Savage X Fenty

01.2021 - 02.2024

Part of new store opening team which including training, hiring, setting up sales floor and back room, merchandising and ordering accurate amount of product for exceeding target goals
Managed team of 35 employees including other leaders, visual manager and operation manager
Served as a successful leader, promoting and achieving store success
Trained team on CRM program as well as Store Force and Workday
Highest volume in the company by tracking and increasing sales weekly by 35%
Partner with Corporate Retail & Training teams to identify/develop relevant training to build service, selling and product knowledge skills
Encouraged employees to do their best, and increased store productivity immensely
Developed weekly schedules per payroll guidelines while accounting for employee and store needs
Worked with the corporate team to implement standards, sales trainings and product layout.
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.

Boutique Manager

Swatch Group USA

01.2020 - 01.2021

Supported Management Team with developing strategies to drive sales in their departments, addressing in-stock issues and achieving store targets
Grew top line sales by 30% over 2019 in a well-established location by consistent sales coaching, implementing web sales, and networking with key clients
Increased clientele portfolio by 40% over 2019 through consistent positive customer experience, community outreach, and targeting local Swatch collectors
Coached Sales Associates and managers on product knowledge through in-store product training using training tools separate from corporate communications
Conducted monthly staff performance evaluations to establish career progression plans for key staff retention and reduction of staff turnover
Implemented controls designed to reduce overall shrinkage levels to less than 2% for six months
Reduced shrink results from 4.0 percent to 1.65 within 6 months
Actively recruited, hired, and staffed leadership to be leveraged throughout the district
Hired, trained, supervised, motivated and developed employees
Promoted community engagement and marketing
Maintained an outstanding customer service-oriented environment through selection, training and development of staff
Set, evaluated and reached short term and long-term goals for store and staff.

Account Director

Mondo•Manhattan

01.2018 - 01.2020

Identifying and developing potential candidates through cold calling prospects, networking, working with our extensive existing database, and utilizing website tools to generate new opportunities
Leveraging our resources to foster two-way engagement and communication with a diverse audience of talent professionals and industry influencers
Developing new clients while maintaining and expanding relationships with existing clients and following up with key decision-makers
Created operating plan and productivity model and designed and implemented executive dashboard & reports
Created and rolled out new services to customers resulting in 30% revenue growth and increased retention
Communicate business needs to upper management
Maintain clientele list, Increase list by 30% over 2019.

Business expert

Apple

01.2016 - 01.2018

Apply strategic approach in driving sales and developing loyalty to all business customers
Provide demonstration of product technology to customers to present products' usage and solution for business improvement
Ensured the accuracy of business customer contact and information in customer relationship management
Cultivate solid relationships with customers to maximize their business and identify new potential opportunities
Oversee large-scale accounts with total annual sales of more than $10K, as well as develop and boost new business accounts
Facilitate training and development of team with focus on customer needs and solutions
Earned distinction as top seller for achieving and surpassing sales expectations.

Area Manager

PacSun

01.2014 - 01.2016

Delivered and guaranteed high standard and quality customer service during high-volume period
Took charge of performing floor planning, visual merchandising, and supply ordering
Ensured achievement of store goals as well as inventory and payroll
Oversaw all aspects of store operations, including opening, closing, scheduling, and zoning
Observed strict compliance with all cash, security, and labor policies and procedures
Regularly review sales data and create reports for senior level officers
Utilize business intelligence tools to provide sales insights to marketing and sales staff
Interview and train new sales employers and overseeing other onboarding tasks as needed
Maintain KPI's for other locations within my zone
Control all aspects of annual budget, including sales, shrink results and payroll.