Nicole M. Reeves
Parker,CO
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Key Account Manager
IC Payments
10.2022 - Current
- Manage and Support strategic growth and relationship between Fintech or Bank with their card manufacturing partners.
- Engage in all activity around on-boarding new processors with their card manufacturing vendors, Ensure project manager is hitting targeted milestones and card programs are launched timely.
- On-going client engagement around growth plans and card orders targeted with inventory challenges and card orders.
- Evaluating end stages sales process of prospect Banks or Fintech design and on-boarding to establish positive customer experience.
- Evaluating product needs and gaps to champion continued engagement and growth with partners.
Implementation Analyst
Visa, Inc
03.2020 - 10.2022
- Provide implementation and configuration expertise with specified knowledge within ATMs, support day to day needs that include configuration changes and updates, project management with emphasis to meet all client milestones, issue escalation and new client implementations to the Visa DPS platform- with emphasis on coordination with internal resources to ensure deliverables on commitments are met alongside client expectations.
- Focus on new product launch and participate in Beta opportunities with clients and internal resources.
- Manage and support non-routine change requests as well as support client initiatives to include project roadmaps.
- Proactively host trainings of our tools to ensure clients have the most effective way to utilize and analyze their data.
Account Manager
Visa, Inc
03.2019 - 03.2020
- Manage a diverse client base, providing exceptional day to day needs that include problem management, project management, issue escalation, troubleshooting- with emphasis on productively working with internal resources for successful lifecycle completion of items.
- Advocating for customer issues, day to day operational challenges, ensure our SLA's are met and services are working to clients satisfaction.
- Host operational meetings to identify areas of efficiency for the credit unions, review open items and proactively share updates with on-going issues.
- Internal exposure to multiples areas of the business to be educated with on-going client questions based on their services and business needs.
Client Account Manager
PeakView Communications
01.2018 - 12.2019
- Managing PeakView's most valued accounts, providing lifecycle support including pre sales, implementation and post sales. Act as the liaison between partners to provide productive client engagement.
- Advocating for customer issues, billing problems, assure install dates are met and services are working properly.
- Engaging appropriate resources upon issue resolution.
- Serve as Subject Matter Expert (SME), maintaining related business relationships and driving sales growth through detailed presentations, education to our customers, and building pricing models and ROI benefits.
- On-going client engagement and education focused solely on their business model.
Independent IT Consultant- PeakView Communications
SMILANICH-REEVES, LLC.
01.2014 - 12.2018
- Prospecting, collaborating, and engaging new customers on their current network and applications to deliver a broad range of solution options that are uniquely tailored to customer requirements.
- Spearhead relationship building within the leadership teams of partners, developing qualified leads and sales of core product offerings to include data and network, cloud applications, contact center solutions, unified communications, and security.
- Serve as Subject Matter Expert (SME), maintaining related business relationships and driving sales growth through detailed presentations, education to our customers, and building pricing models and ROI benefits.
- Focused on successfully evaluating prospect company infrastructure and aligning core partners for market expansion, new sales opportunities with the long-term goals of continued account management and retention/growth.
- Manage entire life cycle to include discovery, pre & post sale support, successful product implementation, and continued relationship.
Account Executive
MOBILE SOLUTIONS
01.2013 - 12.2014
- Identify new business opportunities through cold calling and networking events, employ a consultative selling approach focusing on telecom expense management.
- Introduce a user-friendly platform that allows clients to manage corporate liable devices while also automating the management of costs, assets, usage, plan and invoice processing including customized reporting.
- Exceeded year 1 revenue quota by 33%; Qualified for President's club.
- Forecast market opportunities, close and manage new service delivery.
Education
Bachelor of Science -
Colorado State University- Global
Fort Collins, COSkills
- Cross-functional collaboration
- Account strategy
- Business development
- Sales lifecycle management
- Account retention
- Business strategies
- Account performance analysis
Timeline
Key Account Manager
IC Payments
10.2022 - Current
Implementation Analyst
Visa, Inc
03.2020 - 10.2022
Account Manager
Visa, Inc
03.2019 - 03.2020
Client Account Manager
PeakView Communications
01.2018 - 12.2019
Independent IT Consultant- PeakView Communications
SMILANICH-REEVES, LLC.
01.2014 - 12.2018
Account Executive
MOBILE SOLUTIONS
01.2013 - 12.2014
Bachelor of Science -
Colorado State University- Global
Similar Profiles
Berkay OğuzBerkay Oğuz
Environmental Engineer at IC İÇTAŞ ENDÜSTRİYEL / IC ICTAS INDUSTRIALEnvironmental Engineer at IC İÇTAŞ ENDÜSTRİYEL / IC ICTAS INDUSTRIAL
Boda ManikantaBoda Manikanta
Intern at Cadence Virtuoso,IC Schematic Design.Intern at Cadence Virtuoso,IC Schematic Design.
Krista KelseyKrista Kelsey
Lower School EC Assistant at IC Imagine Public Charter SchoolLower School EC Assistant at IC Imagine Public Charter School
Landrie FlowerLandrie Flower
Senior Staff Accountant at The Tendit GroupSenior Staff Accountant at The Tendit Group
Hannah MillHannah Mill
Assistant Lacrosse Coach at University of Colorado at Colorado SpringsAssistant Lacrosse Coach at University of Colorado at Colorado Springs