NICOLE M ROBINSON
Hampton
Summary
Dynamic and results-driven management executive with extensive experience optimizing organizational processes, building measurement systems, and enhancing infrastructure to drive customer satisfaction within higher education and military-focused programs. A strategic leader with a proven ability to transform visionary plans into actionable solutions while exceeding operational targets. Expertise in recruitment, retention, academic advising, curriculum design, and program management. Adept at fostering collaborative environments, delivering impactful presentations, and leveraging analytical insights to inform decision-making.
Overview
15
15
years of professional experience
Work History
MSEP Potential Partner Recruiter
Zeider’s Enterprises
Hampton
01.2024 - Current
- Spearhead recruiting employer organizations into MSEP partnership programs, cultivating robust pipelines of military-friendly organizations.
- Execute strategic sourcing initiatives, leveraging industry networks, alumni groups, and trade resources to identify high-quality partners.
- Serve as a program ambassador, representing MSEP at large-scale events, including job fairs and diversity initiatives, to advance the SECO mission.
- Screen and vet applicant organizations, coordinating with the U.S. Department of Defense to ensure alignment with program goals.
- Deliver weekly activity reports on key metrics, such as lead generation, outreach conversions, and application approvals.
Job Search Navigator /MSEP
Zeider’s Enterprises
Hampton
04.2020 - 01.2024
- Provided leadership and daily operational guidance to a Job Search Navigators team, ensuring consistent service delivery quality.
- Monitored program outcomes and tracked metrics for Department of Defense reporting, contributing to improved service benchmarks.
- Curated and distributed the MSEP Weekly Hot Jobs Report to support career coaches and enhance job placement rates for military spouses.
- Conducted quality reviews of deliverables, streamlining processes to align with contract and client expectations.
Education and Career Advisor /SECO
Zeider’s Enterprises
Hampton
02.2019 - 03.2020
- Delivered career and education counseling services to military spouses in a fast-paced call center environment, managing high call volumes effectively.
- Provided expert guidance on online and distance education opportunities, facilitating access to training programs tailored to individual goals.
- Maintained accurate client records within the case management system, documenting client interactions and outcomes to support program metrics.
- Supported clients via live chat, email, and phone, ensuring exceptional service and satisfaction with SECO resources.
Adjunct Professor, Allied Health
Bryant & Stratton College
Virginia Beach
09.2010 - 09.2018
- Conducted engaging lectures and practical sessions, teaching allied health courses across multiple campus locations.
- Offered one-on-one skills assistance and academic support, contributing to student success and retention.
- Developed and evaluated curriculum materials to align with accreditation standards and program goals.
Academic Advisor
Regent University
Virginia Beach
01.2016 - 03.2017
- Provided academic advising for prospective and enrolled students, ensuring clarity on transfer credits, course requirements, and degree pathways.
- Monitored students’ academic progress, addressing challenges such as probation and conditional admission statuses.
- Facilitated final degree clearance and guided students through graduation requirements and commencement planning.
Faculty Professor
Stratford University
Newport News
08.2013 - 03.2015
- Designed and taught undergraduate and graduate courses in Business Administration and Healthcare Administration.
- Advised and mentored students on academic and professional development, fostering growth and career readiness.
- Collaborated with academic leadership on curriculum evaluation, ensuring alignment with industry trends.
Supervisor
Talent Curve – Department of Defense
Chesapeake
04.2011 - 04.2013
- Identify and resolve complaints as outlined in the Complaint Procedure within 48 hrs.
- Interview and mentor new hires, organize, allocate, and oversee work distribution.
- Provide guidance on queue management.
- Supervise 40-day team employees as defined by the Call Center Manager.
- Ensure corporate procedures and policies are conducted by the government guidelines and contracts.
- Attend management meetings, conduct presentations, and handle the three-year extension reporting.
- Point of contact for the talent curve, bucks, and distributes to employees for outstanding achievements.
- Manage day logins and logouts and submit a tardy report daily.
- Conduct annual performance reviews and assessments. Give quality assurance and comments.
- Assist with weekend scheduling.
- Perform audits on financial aid & education/training documents.
- Point of contact for the talent curve, bucks, and distributes to employees for outstanding achievements.
- Assist with time sheets and payroll.
- Work on special projects.
Senior Career Advisor
Talent Curve – Department of Defense
Chesapeake
10.2010 - 04.2011
- Set up appointments with Career Counselors. Answer all incoming calls promptly from Military One Source Triage consultants.
- Provide direct assistance to spouses requesting information about the MyCAA and MSEP programs.
- Gathers all required demographics and eligibility data from the spouse.
- Operate multiple systems to enter statistical data and information, including but not limited to Microsoft CRM and other internal case management systems.
- Make appropriate referrals for additional work/life issues such as childcare, parenting, short-term problem resolution, legal, financial, relationships and communication, and other specialties and add-on services.
- Help spouses explore all options with tools like career assessments, interest and skills inventories, portable career statistics, and earning potential metrics.
- Create a plan of action that considers financial aid options, education and training program resources, credential/license information, and, for eligible spouses, the Military Spouse Career Advancement Accounts program (MyCAA).
- Edit and approve financial aid (FA) and program plans requests.
- Assist spouses in deciding on career goals and submission of the program plan.
- Help spouses perfect their resumes and hone their interviewing skills. Also cover job search techniques, relocation planning, and flex-work options.
- Help spouses get the right job in the right career by leveraging existing relationships and resources like the Military Spouse Employment Partnership (MSEP), USAJOBS.gov, and CareerOne Stop.
- Provide high-quality education and career services, resources, guidance, and consultations accessible through the convenience of a phone or e-mail.
Education
Doctor of Education - Leadership & Learning, Specialization in Health Care Administration and Leadership
Aspen University
Phoenix, AZ01.2023
Master of Business Administration -
Walden University
Minneapolis, MN01.2012
Master of Health Services Administration -
Strayer University
Newport News, VA01.2008
Bachelor of Science - Management Information Systems
Norfolk State University
Norfolk, VA01.2002
Associate in Applied Science - Mortuary Science
John Tyler Community College
Chesterfield, VA01.1995
Skills
- Microsoft Office Suite
- SharePoint
- Banner Systems
- Blackboard
- Moodle
- CRMs
- LMS
- Zoom
- Microsoft Teams
- Strategic planning
- Problem-solving
- Recruitment
- Advising
- Curriculum design
Membership
Member of Alpha Kappa Alpha Sorority, Incorporated
Timeline
MSEP Potential Partner Recruiter
Zeider’s Enterprises
01.2024 - Current
Job Search Navigator /MSEP
Zeider’s Enterprises
04.2020 - 01.2024
Education and Career Advisor /SECO
Zeider’s Enterprises
02.2019 - 03.2020
Academic Advisor
Regent University
01.2016 - 03.2017
Faculty Professor
Stratford University
08.2013 - 03.2015
Supervisor
Talent Curve – Department of Defense
04.2011 - 04.2013
Senior Career Advisor
Talent Curve – Department of Defense
10.2010 - 04.2011
Adjunct Professor, Allied Health
Bryant & Stratton College
09.2010 - 09.2018
Doctor of Education - Leadership & Learning, Specialization in Health Care Administration and Leadership
Aspen University
Master of Business Administration -
Walden University
Master of Health Services Administration -
Strayer University
Bachelor of Science - Management Information Systems
Norfolk State University
Associate in Applied Science - Mortuary Science
John Tyler Community College
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