Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole M Root

Lacey,WA

Summary

To be given the opportunity of long term employment in a stable and reputable company where I can continue to grow and expand my knowledge, skills and abilities.

Overview

19
19
years of professional experience

Work History

Surgery Scheduler

Franciscan Medical Group
06.2022 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Coordinated with facilities to set up surgeries for 1 physician.
  • Answered phone calls and messages for 4-physician Pain Management medical facility, scheduling appointments, and handling patient inquiries.

Patient Access Representative

Gastroenterology Associates
06.2021 - 03.2022
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.

Admitting Registrar

Providence Health & Services
12.2020 - 05.2021
  • Streamlined patient registration process by implementing efficient data entry methods and reducing wait times.
  • Provided exceptional customer service, addressing concerns and answering inquiries from patients and their families.
  • Facilitated smooth transitions between departments for patients by coordinating transfers and ensuring all necessary paperwork was completed accurately.
  • Reduced errors in insurance claims submissions through diligent attention to detail while processing paperwork.
  • Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
  • Collaborated with medical staff to ensure timely and accurate completion of admission forms and documentation.
  • Promoted a positive work environment through collaboration with colleagues across various departments.
  • Maintained strict confidentiality by securely handling sensitive patient information in compliance with HIPAA regulations.

Patient Access Representative I

CHI FMG Vascular Associates
05.2019 - 12.2020
  • Work independently in a satellite office maintaining all clerical duties needed.
  • Work in assigned work queues for ultrasounds that are order for patients, identifying urgency of certain orders and get those patients scheduled at a timely matter to rule out Deep Vein Thrombosis
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
  • Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Front Office Medical Receptionist/Billing Specialist

WCPM
07.2016 - 05.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Answered phone calls and messages for 4-physician in Pain Management medical facility, scheduling appointments, and handling patient inquiries.

In-Home Care Provider

Private
10.2008 - 12.2015
  • Improved patient comfort by providing compassionate and attentive care in their homes.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted in maintaining an organized household by performing light housekeeping duties, including laundry and cleaning tasks.
  • Displayed strong problem-solving abilities when addressing emergencies or unexpected situations during in-home care visits, prioritizing safety and client well-being above all else.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Provided timely assistance with mobility devices, reducing the risk of falls or injuries for clients who had difficulty moving independently.

Admin Assist III/Contracts

Division of Vocational Rehab (State of WA)
06.2007 - 10.2008
  • Maintained service logs using EXCEL for state cars for all DVR office in Washington and identified office location for each vehicle along with transporting cars to other offices
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Agent

A+ Plumbing and Septic
04.2006 - 06.2007
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Education

Medical Administrative Assistant -

Everest
Tacoma, WA
02.2016

Financial Customer Service -

New Market Vocational Skills Center
Olympia, WA
06.1993

Skills

  • HIPAA compliance
  • Teamwork orientation
  • Insurance verification
  • Calendar management
  • Patient coordination
  • Maintaining confidentiality
  • Office administration
  • Software familiarity
  • Data entry proficiency
  • Correspondence writing
  • Documentation scanning
  • Pre-authorization management
  • Office workflow support
  • Time management
  • Problem-solving
  • Documentation review
  • Organization and time management
  • Collaboration and teamwork
  • Critical thinking
  • Computer proficiency
  • Adaptable and flexible
  • Insurance authorizations
  • Administrative support
  • Schedule coordination

Timeline

Surgery Scheduler

Franciscan Medical Group
06.2022 - Current

Patient Access Representative

Gastroenterology Associates
06.2021 - 03.2022

Admitting Registrar

Providence Health & Services
12.2020 - 05.2021

Patient Access Representative I

CHI FMG Vascular Associates
05.2019 - 12.2020

Front Office Medical Receptionist/Billing Specialist

WCPM
07.2016 - 05.2019

In-Home Care Provider

Private
10.2008 - 12.2015

Admin Assist III/Contracts

Division of Vocational Rehab (State of WA)
06.2007 - 10.2008

Customer Service Agent

A+ Plumbing and Septic
04.2006 - 06.2007

Medical Administrative Assistant -

Everest

Financial Customer Service -

New Market Vocational Skills Center

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Nicole M Root