Nicole M. Stivale
2409 Maria Place, Point Pleasant,NJ
Summary
Experienced individual with over twenty (20) years of service in law enforcement who is seeking new professional challenges while meeting the needs of the practice. Technically astute and decisive with good problem-solving and organizational skills who possesses the ability to improve productivity while maximizing performance. Highly-motivated and have a strong work ethic coupled with exceptional interpersonal skills. Can work effectively with my counterparts while quickly mastering new skills. Seeking a Lead Receptionist position to expand upon my skills while facilitating the growth of the practice.
Overview
22
22
years of professional experience
Work History
Office Coordinator of Clinical Placements
Monmouth University
West Long Branch, NJ
01.2025 - Current
- Resolved customer complaints or answered customers' questions.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
- Ensured compliance with company policies regarding health and safety regulations.
- Created and maintained filing systems, both paper and electronic.
- Researched and prepared reports required by management or governmental agencies.
Receptionist
Atlantic Medical Imaging - Brick
Brick Township, NJ
07.2023 - Current
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Investigated and analyzed client complaints to identify and resolve issues.
Delivery Puller
Lowe's Home Improvement, Brick
Brick Township, NJ
06.2023 - Current
- Operated heavy equipment to move large items for delivery.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Cleaned empty storage areas to make area fit for future use.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Used digital database to keep records of units and stock moved.
Law Enforcement Officer
Westfield Police Department
Westfield, NJ
01.2005 - 06.2023
- Promoted to the following positions and bureaus: Police Lieutenant / Patrol Division (01/2020 to 05/2023); Detective Sergeant / Detective Bureau (08/2018 to 01/2020); Police Sergeant / Patrol Division (07/2015 to 08/2018); Plainclothes Officer / Detective // Detective Bureau (05/2011 to 07/2015); Recruit / Patrol Officer // Patrol Division (01/2005 to 05/2011)
- Assigned as Watch Commander of the overnight shift tasked with overseeing the actions of all subordinates assigned to my shift.
- Exercised proper use of my command, within the limits of my authority, to assure efficient performance by my subordinates in order to accomplish the objectives for the department.
- Responsible for overseeing the day to day operations of both the Patrol Division as well as the Detective Bureau during my career.
- Stored and safeguarded classified and sensitive information to maintain utmost confidentiality.
- Communicated and coordinated responses to various calls for service and collaborated with divisional commanders to maintain consistency in all operations.
- Read and evaluated case reports to assess accuracy and completeness and approved or returned them accordingly.
- Conducted multiple complex investigations; obtained and executed search warrants; processed crime scenes; collected evidence; completed accurate and detailed reports on those investigations; and was assigned several background investigations to conduct on potential police applicants as well as employees of the town while assigned to the Detective Bureau.
- Assigned as the Property / Evidence Room Custodian during that time and was tasked with safeguarding evidence; receiving evidence; logging in evidence; transporting / transferring evidence for analysis; organizing the room the evidence was stored in; purging evidence; all while maintaining the integrity of that function.
- Assigned as the Grant Coordinator and Training Coordinator for the department, handled scheduling, as well as any and all tasks performed in an office setting while assigned to the Administration for approximately eight (8) years.
- Acquired a strong working knowledge of various computer systems and software programs as well as familiarization with various office equipment.
- Acquired a working knowledge of law enforcement practices, procedures, and equipment; communicated and documented criminal events; and diffused active disturbances with de-escalation techniques, compassion and combat skills while holding the position as Patrol Officer.
Police Officer / Senate Division
United States Capitol Police
Washington, D.C.
10.2002 - 01.2005
- Assigned to the United States Senate Office Building conducting security of the inner and outer perimeter of the Senate Office building.
- Verified authorized entry to allow staff members and guest passage by screening visitors and employees for weapons and contraband with hand wands and metal detectors.
- Provided friendly and professional assistance to employees and visitors.
- Assigned to a Terrorism Task Force which was created to identify and/or address any and all suspicious activity through surveillance and conducting plainclothes details.
- Patrolled crowds during events to preserve order and promote security.
Education
Bachelor of Arts - Criminal Justice
Saint Peter's College
Jersey City, NJ05.2002
Skills
- Supervision, leadership, team management
- Strong computer skills
- Excellent written and oral communication
- Schedule Management
- Customer service
- Ability to multi-task
- Outstanding organizational skills / Detail oriented
- Data management
References
- References are available upon request
Timeline
Office Coordinator of Clinical Placements
Monmouth University
01.2025 - Current
Receptionist
Atlantic Medical Imaging - Brick
07.2023 - Current
Delivery Puller
Lowe's Home Improvement, Brick
06.2023 - Current
Law Enforcement Officer
Westfield Police Department
01.2005 - 06.2023
Police Officer / Senate Division
United States Capitol Police
10.2002 - 01.2005
Bachelor of Arts - Criminal Justice
Saint Peter's College
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