Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nicole Mudge

Nicole Mudge

Tucson,AZ

Summary

Detail-oriented Administrative Coordinator with over 7 years of experience supporting high-level executives and juggling multiple calendars like a seasoned air-traffic controller. Known for orchestrating intricate in-person and virtual meetings across national and global locations with the precision of a Swiss watchmaker, coordinating travel arrangements that would impress even the most seasoned globetrotters, and maintaining confidential calendar scheduling like a vault with a sense of humor. A natural at fostering strong relationships with internal stakeholders and external contacts, ensuring everyone feels like a VIP. Thrives in dynamic environments, managing multiple priorities with the calm and grace of a duck gliding on water (while paddling furiously underneath). Skilled in project and process management, customer relationship management, and event planning. Proficient in Google Workspace, Microsoft Office, and various GDS tools. Passionate about supporting team success and enhancing operational efficiency.

Overview

19
19
years of professional experience

Work History

Account Support Associate

Ernst & Young
09.2021 - Current
  • Orchestrated intricate in-person and virtual client meetings across multiple national and global locations, coordinating catering, marketing materials, and audio-visual requirements.
  • Collaborated with presenting teams and AV support to manage technical changes across multiple time zones.
  • Supervised team of overseas administrative resources in sales pipeline management, ensuring over $1M per month invoicing was correct and timely.
  • Assist in deck creation and coordinated client strategic partnership Quarterly Business Reviews, ensuring alignment with client objectives and expectations.
  • Primary point of contact with Fortune 500 global consumer product client for strategic procurement partnership, ensuring key performance indicators (KPIs) were met and managing invoicing, purchase orders, accounts receivables, and internal team client information.

Executive Assistant

Ernst & Young
12.2016 - 09.2021
  • Evaluated diverse working and communication styles creating a proactive approach to complex calendar management for multiple executive-level partners.
  • Managed and coordinated complex national and international travel, large client dinners, multiple day off-site events, and EY/client charitable organization volunteer participation events for high-level executives and clients.
  • Compiled and generated executive-level expense reports, maintaining accuracy and compliance with company policies.
  • Established collaborative working relationships with multiple departments throughout national and global internal company network and within client's global infrastructure, fostering synergy and teamwork.
  • Mentored and peer-trained newly hired executive assistants, sharing expertise and best practices to support their professional development.

Digital Marketing Coordinator

Gospel Rescue Mission
08.2012 - 08.2015
  • Developed newly created digital marketing department
  • Redesigned and managed organization’s website and social media account’s structure and content
  • Designed digital and printed graphics for 500+ community events that served the community to increase the volunteer/donor base
  • Co-managed the donor database management system, policies, and procedures.

Communications Coordinator

Pantano Christian Church
08.2007 - 08.2012
  • Developed communication policy and processes for digital and printed weekly marketing media
  • Designed bi-yearly connection catalogs and planned community group fair events to increase community engagement.

Administrative Assistant

Pantano Christian Church
03.2005 - 08.2007
  • Coordinated travel arrangements and managed confidential calendar scheduling for three pastors, ensuring meticulous organization and privacy.
  • Managed external contact communication, ensuring appropriate urgency and resource allocation, while fostering strong relationships and maintaining availability and approachability.
  • Orchestrated the planning and organization of community group development through a bi-annual conference/fair event, bringing together over 150 groups to foster collaboration and community engagement.
  • Defined and managed the membership data structure for over 12,000 individual records
  • Evaluated the existing membership database, collaborated with other departments, and spearheaded the definition, design, and implementation of a new database structure, enhancing efficiency and functionality.

Education

Bachelor of Science - Human Resource Management

University of Phoenix
Tucson
09.2016

Skills

  • Administrative Assistant Support
  • Communication
  • Expense Report Management
  • Google Calendar/Docs
  • Heavy Calendaring
  • Pressure Situations
  • Sensitive Information
  • Travel Arrangements
  • Sense of Humor
  • Event Planner
  • Relationship Building
  • Skilled Multi-tasker
  • Critical Thinking
  • Attention to Detail
  • Complex Problem-Solving

Timeline

Account Support Associate

Ernst & Young
09.2021 - Current

Executive Assistant

Ernst & Young
12.2016 - 09.2021

Digital Marketing Coordinator

Gospel Rescue Mission
08.2012 - 08.2015

Communications Coordinator

Pantano Christian Church
08.2007 - 08.2012

Administrative Assistant

Pantano Christian Church
03.2005 - 08.2007

Bachelor of Science - Human Resource Management

University of Phoenix
Nicole Mudge