NICOLE MULDOON
Concord Township
Summary
Results-driven Human Resource Payroll and Benefits Specialist with extensive expertise in multi-state payroll processing, compliance, and timecard auditing. Demonstrated success in managing compensation and benefits, resolving employee pay issues, and ensuring strict adherence to labor laws and company policies. Proficient in ADP, SAP, and HRIS platforms, complemented by advanced Excel skills for reporting and analytics. Recognized for driving process improvements, developing effective policies, and maintaining confidentiality in fast-paced environments while fostering a culture of trust and accountability.
Overview
13
13
years of professional experience
Work History
HR Coordinator /Payroll & Specialist
Lubrizol
07.2022 - Current
- Responsible for bi-weekly payroll processing, auditing, and deduction management
- SME for payroll-related questions and issues.
- Manage Tier 2 cases and assignment of case volume to team members, adding resolution notes as needed.
- Communicate SLA guidelines to managers and employees, as well as track trends to prevent future issues.
- Oversaw robotics process management for direct deposit 401k modifications and overpayment transactions.
- Manage timecard transactions to ensure the team has the necessary information for final or off-cycle payments including STD payments, termination pay, relocation, and other payroll adjustments
- Review leave of absence and work with the department manager to ensure that employees are paid accurately.
- Create off-cycle payments to employees for termination pay, reductions in force, etc., and adhere to state regulations and company policy.
- Process manual check adjustments, payments, and other taxable earnings and deductions; troubleshoot any issues that arise.
- Balance and verify divisional payroll reports.
- Maintain effective relationships with key internal and external customers and vendors.
- Review ADP billing reports and identify process improvements.
- Lead documentation and policy updates.
- Project manage Leverage Services initiatives for company-wide process improvement.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures.
- Evaluated timecards for accuracy on regular and overtime hours.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Reviewed human resources paperwork for accuracy and completeness.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Facilitated conflict resolution processes, fostering a positive workplace culture through effective communication strategies.
Payroll/Human Resources Benefits Specialist
Element Materials Technology
06.2018 - 07.2022
- Process bi-weekly payroll and manage benefit deductions using automated systems and software
- Track employee eligibility and recurring adjustments
- Maintain employee files and compliance documentation
- Respond to employee inquiries on payroll and tax forms
- Administer direct deposit setup and management
- Support audits and policy development
- Respond to employee inquiries regarding payroll issues or concerns
- Ensure compliance with federal, state, and local payroll regulations
- Work with current and former employees to repay money owed to the company, communicating effectively, collecting funds, and reporting results.
- Collaborate with Benefits, Wealth, Compensation, and HR communities in the support of payroll changes.
Logistics Manager / Payroll / Surgical Planner
Custom Orthopaedic Solutions
09.2016 - 06.2018
- Coordinated logistics for custom orthopaedic solutions and product deliveries
- Led production planning using 3D imaging and printing
- Managed payroll for 10 employees via ADP
- Created reports and dashboards using Excel and ADP data
- Ensured compliance with federal and state payroll regulations
- Oversaw vendor negotiations and invoicing
Medical Assistant/Receptionist
Cleveland Clinic
04.2016 - 09.2016
- Scheduled patient appointments using electronic health record systems
- Assisted with patient check-in and verification of insurance information
- Maintained organized patient files to ensure easy access and confidentiality
- Coordinated communication between medical staff and patients effectively
- Prepared examination rooms by stocking supplies and ensuring cleanliness
Medical Assistant/Receptionist
Kaiser Permanente
06.2013 - 03.2016
- Managed phone inquiries, providing information and directing calls appropriately
- Supported clinical staff with basic medical procedures and patient care tasks
- Handled billing processes, including processing payments and insurance claims submissions
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members
Education
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
Eastlake, Ohio08.2012
Skills
- Payroll & Timekeeping Administration
- Multi-state payroll processing (ADP Workforce)
- Timecard auditing and corrections
- Leave of absence tracking (FMLA, ADA, PTO)
- Pay period reporting and reconciliation
- Payroll compliance and documentation
- Policy interpretation and updates
- Audit preparation and workflow optimization
- Vendor and account management
- HR Systems & Tools
- HRIS management and employee data updates
- SAP, ADP, Kronos, Epic, Surgical Planning System
- Report generation and data validation
- System troubleshooting and user support
- Communication & Collaboration
- Employee support and issue resolution
- Cross-functional team coordination
- Professional written and verbal communication
- High level of confidentiality and discretion
- Administrative & Operational Support
- Personnel file maintenance (I-9, background checks, drug screens)
- Technical Proficiency
- Microsoft Excel (PivotTables, VLOOKUP, dashboards)
- Microsoft Word, Outlook, PowerPoint
- Data analysis and reporting
Timeline
HR Coordinator /Payroll & Specialist
Lubrizol
07.2022 - Current
Payroll/Human Resources Benefits Specialist
Element Materials Technology
06.2018 - 07.2022
Logistics Manager / Payroll / Surgical Planner
Custom Orthopaedic Solutions
09.2016 - 06.2018
Medical Assistant/Receptionist
Cleveland Clinic
04.2016 - 09.2016
Medical Assistant/Receptionist
Kaiser Permanente
06.2013 - 03.2016
Associate of Applied Science - Medical Assisting
Bryant & Stratton College