NICOLE MUNI
Hopewell,Nj
Summary
Highly motivated and hardworking professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Adaptable and efficient, excels both as an individual contributor and as a team player, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven approach, passionate about fostering growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
Work History
Mortgage servicing professional
Cenlar FSB
01.2021 - Current
- Utilized conflict resolution techniques to address customer grievances in a timely manner
- Maintained accurate records of all customer interactions in order to track service trends over time
- Managed a high volume of incoming calls while maintaining professionalism in customer service
- Collaborated with colleagues across multiple departments to ensure timely completion of transactions
- Reviewed payment histories, insurance policies, tax statements, title documents, appraisals and debt-to-income ratios in order to assess borrower risk profiles
- Provided exceptional customer service by responding promptly and accurately to inquiries from borrowers and other stakeholders
- Coordinated with internal departments such as accounting, collections, legal and underwriting teams in order to resolve issues quickly
- Built and maintained relationships with clients, lenders, attorneys and other third parties to ensure a smooth loan servicing process
- Processed payments from customers, including late charges and escrow payments
- Ensured that all loans were properly serviced according to investor guidelines
- Assisted with training new staff members on mortgage servicing processes
- Maintained accurate records of all mortgage accounts within the company's system of record keeping
- Responded to borrower inquiries to reconcile loan transactions
- Handled customer complaints and took appropriate action to resolve them
Medical Receptionist
Dr. Sheryl Haber Kuo
01.2019 - 01.2021
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Updated patient records, medical histories, and contact information for traceability
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Processed payment transactions for cash, checks, and credit and debit cards
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
- Greeted patients and visitors in a friendly manner to ensure a positive experience
- Scheduled appointments, managed calendars, and coordinated meetings efficiently
- Organized and filed patient medical records
- Used basic knowledge of medical terminology in daily office tasks
- Scanned documents into the electronic health record system securely
- Maintained confidentiality of patient information according to HIPAA regulations
- Performed basic clerical duties such as photocopying documents or scanning files
- Provided excellent customer service to all patients, staff members, and visitors
- Verified insurance benefits prior to treatment for accurate billing process
- Reviewed patient charts prior to appointment day for accuracy of information
- Assisted the front office team with additional duties as needed
- Completed insurance or other claim forms
Family Nanny
Stephanie Vane
08.2017 - 05.2018
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Preschool Teacher's Assistant
Camelot Nursey School
01.2016 - 08.2017
- Maintained tidy and clean classroom consistent with safety and health standards.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
Hair Salon Assistant
Robert James Salon
05.2016 - 01.2017
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
- Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
- Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
- Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
Education
High School Diploma -
Ewing High School
Ewing, Nj06.2013
Skills
- Customer Satisfaction
- Payment Collection
- Customer Interaction
- Educating Consumers
- Manage Complaints
- Medical Terminology
- Time Management
- Social Media Knowledge
- Schedule Management
- Critical Thinking
- Teamwork and Collaboration
- Excellent Multitasking
- Attention to Detail
Timeline
Mortgage servicing professional
Cenlar FSB
01.2021 - Current
Medical Receptionist
Dr. Sheryl Haber Kuo
01.2019 - 01.2021
Family Nanny
Stephanie Vane
08.2017 - 05.2018
Hair Salon Assistant
Robert James Salon
05.2016 - 01.2017
Preschool Teacher's Assistant
Camelot Nursey School
01.2016 - 08.2017
High School Diploma -
Ewing High School
Similar Profiles
Claudia OchoaClaudia Ochoa
Corporate research specialist at cenlar fsbCorporate research specialist at cenlar fsb
Steven VaccaroSteven Vaccaro
Sr. Facilities Technician at Cenlar FSBSr. Facilities Technician at Cenlar FSB
Marie GillMarie Gill
Claims & Loss Analysis Supervisor - GSE & VA at Cenlar, FSBClaims & Loss Analysis Supervisor - GSE & VA at Cenlar, FSB