NICOLE MUNOZ
Clermont
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the corporate brand. Ready to gain hands-on experience, friendly with a solid drive to succeed. Empathic listening skills and multitasking abilities, and hardworking desire.
Overview
3
3
years of professional experience
Work History
JCPenney Portraits by Lifetouch
Shutterfly
11.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Representative
Dove Cleaning Services
01.2022 - 11.2023
- Met customer call guidelines for service levels, handle time and productivity
- Increased efficiency and performance by monitoring team member productivity and providing feedback
- Responded to customer requests for products, services, and company information
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Removed trash, debris and other waste materials from premises
Box Office Cashier
Epic Theaters
05.2021 - 07.2021
- Checked personal identifications during alcohol and tobacco sales
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
- Monitored self-checkout systems and provided help in resolving complex problems
- Set up new sales displays each week with fresh merchandise
- Created and maintained reports of sold tickets and payments received
- Performed cash, card and check transactions to complete customer purchases
- Operated cash register to record transactions accurately and efficiently
- Identified and resolved discrepancies and errors in customer accounts
- Handled cash with high accuracy and took care to check bills for fraud
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers
- Assisted customers in choosing seats, guiding and recommending options via seating map
- Greeted over 50 customers per day and determined the best approach to provide optimal service
- Processed refunds and exchanges in accordance with company policy
- Responded promptly to requests for assistance, spills and customer inquiries
Education
High School Diploma -
East Ridge High School
Clermont, FL05.2022
Skills
- Active Listening
- Money Handling Abilities
- Critical Thinking
- Customer Service
- High-energy attitude
- Adaptive team player
- Returns and exchanges
- Cash management
- Problem-solving abilities
- Customer Assistance
- Critical thinking
- Customer service
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Paperwork processing
- Appointment scheduling
- Order processing
Languages
Spanish
Native or Bilingual
Timeline
JCPenney Portraits by Lifetouch
Shutterfly
11.2023 - 01.2024
Customer Service Representative
Dove Cleaning Services
01.2022 - 11.2023
Box Office Cashier
Epic Theaters
05.2021 - 07.2021
High School Diploma -
East Ridge High School
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