Nicole Murillo
Tampa
Summary
Proven Customer Service Representative at State Farm, adept in critical thinking and data entry, significantly enhanced customer loyalty through empathetic complaint resolution and expert handling of high-stress situations. Demonstrated exceptional active listening skills, ensuring accurate and prompt service delivery, leading to improved customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
State Farm
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Leto High School
Tampa, FL06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint resolution
Timeline
Customer Service Representative
State Farm
10.2022 - Current
High School Diploma -
Leto High School
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