Nicole murphy
Palmyra,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Small Business Owner
Sign Dreamers of Burlington & Camden Co
11.2020 - Current
- Manage overall business operations
- Provide customer service to potential and existing clients
- Coordinate schedule for installation and removal of signs
- Create designs
- Prepare and collect on invoices
- Advertise using social media
- Monitor and procure inventory
Virtual Assistant
01.2020 - 05.2021
- Provides Management & Administrative services for small business owners & entrepreneurs
- Coordinate schedules, appointments and travel arrangements
- Manage project team to ensure deliverables are being met
- Organize and manage calendars, email and social media accounts
- Correspond with clients to meet deadlines
- Monitor and track Ad performance
- Conduct internet research
Operations Supervisor
The Children's Hospital Of Philadelphia, CHOP
05.2013 - 09.2018
- Managed multiple projects including Construction, Supply and Equipment upgrades, and Software adoption
- Coordinated with external resources, internal stakeholders, vendors, and organization department heads
- Applied strong leadership talents and problem- solving skills to maintain team efficiency and organize workflows to meet any daily demand Set and managed schedules to give proper coverage to required areas and meet customer service demands
- Maintained compliance with company policies, objectives and communication goals
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
- Tracked and prepared monthly productivity reports to management
- Positioned as primary liaison to streamline operations within department
Unit coordinator
The Children's Hospital Of Philadelphia, CHOP
09.2007 - 05.2013
- Maintained employee confidence and protected payroll and HR documentation by keeping all information confidential
- Processed payroll on biweekly basis for more than 200 employees
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Provided clerical support to department management team and staff by copying, faxing, filing documents and writing memos
- Booked conference and travel accommodations for staff, including processing of payments, transportation and expense reconciliation
Patient Care Associate
The Children's Hospital Of Philadelphia, CHOP
08.1999 - 09.2007
- Facilitated communication between all hospital departments
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Facilitated timely check-in by greeting visitors and establishing purpose of visits
- Collected and verified important patient information such as demographics, insurance coverage, and medical condition for entry into patient management system
- Coordinated with nursing staff to process and direct patients to appropriate departments
Education
General Studies AA -
Community College of Philadelphia
Philadelphia, PA06.1994
High School Diploma -
Frankford High School
Philadelphia, PA06.1991
Skills
- Operations Oversight
- Critical Thinking
- Process Improvement
- Project Management
- Policy and Procedure Modification
- Operational Standards
- Team Collaboration
- Budgeting and Expense Monitoring
- Performance Improvement
Timeline
Small Business Owner
Sign Dreamers of Burlington & Camden Co
11.2020 - Current
Virtual Assistant
01.2020 - 05.2021
Operations Supervisor
The Children's Hospital Of Philadelphia, CHOP
05.2013 - 09.2018
Unit coordinator
The Children's Hospital Of Philadelphia, CHOP
09.2007 - 05.2013
Patient Care Associate
The Children's Hospital Of Philadelphia, CHOP
08.1999 - 09.2007
General Studies AA -
Community College of Philadelphia
High School Diploma -
Frankford High School
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