Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Murray

Mechanicsville,IA

Summary

Knowledgeable and dedicated. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Collections Agent

DM Services
02.2021 - Current
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.

Secretary

Better Build Construction LLC
08.2010 - 04.2021
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Managed filing system, entered data and completed other clerical tasks.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Nursing Associate

Stead Family Children's Hospital
11.2016 - 11.2020
  • Enhanced patient satisfaction with compassionate, empathetic communication and attentive listening.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to individual patient needs.
  • Provided skilled nursing care in a variety of settings, including medical-surgical units, critical care areas, and outpatient clinics.
  • Monitored patients'' vital signs closely and promptly reported any abnormalities or changes in condition to the appropriate healthcare providers.
  • Maintained detailed, accurate documentation of all nursing interventions, assessments, communications with other team members, and patient responses to treatments.
  • Participated in ongoing professional development opportunities to stay current on the latest nursing trends, research findings, and best practices.
  • Managed complex wound care regimens for patients with various types of wounds such as surgical incisions or pressure injuries.
  • Ensured a safe environment for both staff members and patients through adherence to infection control policies.
  • Demonstrated strong critical thinking skills when analyzing clinical situations quickly and making informed decisions regarding necessary actions.
  • Utilized strong teamwork skills to effectively collaborate with colleagues and support a positive work environment.
  • Provided emotional support and counseling for patients and families during difficult times, such as end-of-life care or traumatic events.
  • Acted as a patient advocate by ensuring their needs were met, voicing concerns on their behalf, and participating in shared decision-making processes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Improved data accuracy with diligent maintenance of patient charts and reports.

Education

No Degree - Nursing

Kirkwood Community College
Cedar Rapids, IA

High School Diploma -

Wilton Jr-Sr High School
Wilton, IA
2002

Skills

  • Collections Processing
  • Problem Solving
  • Professionalism
  • Effective Communication
  • Active Listening
  • Telephone Etiquette
  • Customer Service
  • Computer Proficiency
  • Organizational Skills
  • Debt Negotiation
  • Attention to Detail
  • Payment Posting
  • Credit and Collections

References

References available upon request.

Timeline

Collections Agent

DM Services
02.2021 - Current

Nursing Associate

Stead Family Children's Hospital
11.2016 - 11.2020

Secretary

Better Build Construction LLC
08.2010 - 04.2021

No Degree - Nursing

Kirkwood Community College

High School Diploma -

Wilton Jr-Sr High School

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Nicole Murray