Nicole Musho
Summary
UX Researcher and Product Manager with a strong focus on improving digital platforms through user-centered design, data-driven insights, and cross-functional collaboration. Experienced in leading platform upgrades, user interviews, and usability testing to deliver intuitive, high-performing user experiences.
Overview
13
13
years of professional experience
Work History
Product Manager- Screening & User Experience Researcher
Ethixbase360 (Formerly Tcompliance)
01.2022 - Current
- Lead all projects for platform/product upgrades and fixes. Fully define project requirements, create wireframes and user flows, as well as write up the formal Request for Development.
- Work with engineers and manage other colleagues to fully complete these upgrades and fixes to the platform.
- Proactively review, prioritize, and participate in cross functional analysis, workshops, and product reviews to analyze the existing platform/product features, functionalities and designs to improve the user experience.
- Lead all testing of products and updates in the platform.
- Maintain an ongoing long-term list of updates/fixes identified by clients. Work with engineering to create solutions to improve customer experience.
- Conduct user-centered research, interviews, usability testing, and creation of user flows and wireframes.
- Apply user-centered design processes to evaluate existing systems and contribute to new designs. Effectively communicate design processes and findings to team members and stakeholders.
- Support the analysis of user interaction data to inform design decisions.
- Collaborate with cross-functional teams to gather user requirements and understand design needs. Partner with teammates and developers to ensure user needs are accurately reflected in the final product
- Improve UI quality of dashboard designs to improve customer usability.
Bilingual Product Manager/TPMS Liaison (Product Development)
Ethixbase360 (Formerly Tcompliance)
01.2016 - Current
- Work with research team and engineers to represent company’s interests in designing, implementing and testing of all platform upgrades. Refine requirements, write documentation, request approvals, coordinate with other interested stakeholders/resources, and arrange for users to perform the final user acceptance testing.
- Review any requests from the research team who has a platform issue. Identify whether it can be solved internally or needs to be submitted to engineers or to the long-term priorities list.
- In coordination with the platform team, work with members of the Marketing team on projects that include user guides, FAQs, collateral documents, report binders, report formatting and style, selected email text, customer-and IM-facing Dashboard announcements, etc.
- Notify all interested/affected personnel of impending product/platform launches in advance. Monitor for and promptly report any post-launch glitches.
Bilingual Product Manager/Senior Due Diligence Associate
Ethixbase360 (Formerly Tcompliance)
01.2013 - 01.2022
- Assist managers with the testing of new products and procedures such as updated messaging systems, and new reputational screening procedures and templates.
- Train both international and domestic clients, and provide informational demos on the use of the online product, Tbasic, via media platforms such as Webex, and Skype.
- Edit and update training materials, user guides, and videos for Tbasic.
- Coordinate with Sales regarding customer needs, problems and product updates
- Train incoming employees on overall company and due diligence procedures, report writing, and research guidelines. Conduct and create in house and online training sessions and schedules for employees in the United States and abroad.
- Conduct detailed and comprehensive due- diligence reports for businesses seeking anti-bribery certification and investigate multinational companies to see if they comply with FCPA regulations.
- Research and conduct online media searches for clients in both English and Spanish.
Research Assistant
Woodrow Wilson Center for Scholars
06.2012 - 08.2012
- Assisted scholar Richard Feinberg with online research and editing of his book The New Cuban Economy. Published as providing quality research assistance.
Education
UX Experience Design Certification -
General Assembly
10.2022
Bachelor of Arts - International Studies (European Studies Concentration) and Hispanic Studies
Washington College
Chestertown, MD05.2013
Study Abroad Program
Universidad De Nebrija
Madrid, Spain05.2012
Skills
- User Interviews
- Usability Testing
- Figma
- User and UX research
- Wireframe design
- Prototype Testing
- Qualitative research
- Quantitative research
- Product Management
- User experience design
- Project management
- Cross-functional collaboration
- Usability testing
- Wireframing
- Requirement gathering
- Customer feedback integration
- Training and development
- Platform upgrades coordination
- Bilingual communication skills
- Quality assurance testing
- User story creation
- Product development
- Critical thinking
- Jira
- Customer training
- Pyramid
- Strong interpersonal, communication and presentation skills
- Fluent in Spanish
- TASA certified (anti-bribery certification)
- Proficient in MS Office Suite (Word, PowerPoint, Excel)
Academic Awards
Member of Phi Beta Kappa Honor Society, Member of Sigma Delta Pi (Spanish Honor Society), Member of Pi Sigma Alpha (Political Honor Society), Member of Douglass Cater Society of Junior Fellows honors program, Washington College Dean’s list
Timeline
Product Manager- Screening & User Experience Researcher
Ethixbase360 (Formerly Tcompliance)
01.2022 - Current
Bilingual Product Manager/TPMS Liaison (Product Development)
Ethixbase360 (Formerly Tcompliance)
01.2016 - Current
Bilingual Product Manager/Senior Due Diligence Associate
Ethixbase360 (Formerly Tcompliance)
01.2013 - 01.2022
Research Assistant
Woodrow Wilson Center for Scholars
06.2012 - 08.2012
UX Experience Design Certification -
General Assembly
Bachelor of Arts - International Studies (European Studies Concentration) and Hispanic Studies
Washington College
Study Abroad Program
Universidad De Nebrija