Nicole Muster
Royal Oak,MI
Summary
Dynamic and relationship-driven professional with a diverse background spanning hospitality, IT recruiting, and B2B sales. Known for exceptional communication, client engagement, and a proven ability to thrive in fast-paced, people-centric environments. After successfully pivoting into tech recruiting and sales—where I consistently exceeded targets and built long-term client partnerships—I’m now channeling my passion for brand storytelling and customer experience into the beverage sales industry. Adept at blending service excellence with sales strategy to drive growth, build loyalty, and connect products to people in authentic and impactful ways.
Overview
10
10
years of professional experience
Work History
Account Executive
Beacon Hill Technologies
05.2023 - Current
- Utilized ZoomInfo, Career Builder, Apollo.ai, and LinkedIn Sales Navigator to find viable target clients and create lead lists in order to identify decision makers within target companies
- Built out personal book of business from the ground up that included companies within the retail, marketing, government, and automotive sectors totaling 30+ accounts
- Managed a full desk and full sales lifecycle development- from finding new target clients, cold calling, creating and managing client relationships, as well as securing job orders and assisting in finding candidates, as well as managing assigned contractors
- Broke into accounts that lead to opportunities not only within my own branch, but nationally- Managed multiple AE's from other offices who were targeting the same clients, to support them in other states
- Independently built a pipeline that resulted in $160K+ in revenue during my first year, establishing a strong foundation for ongoing client relationships
- Managed a team of recruiters - from continuous coaching on best practices as well as hands on assistance with finding top-tier candidates
- Helped train new sales team members on internal CRM/ATS and sales techniques
- Helped create SOP's for current sales team
- Cultivated and maintained relationships with decision makers that led to business within and outside of target accounts
- Created case studies to showcase our companies capabilities and how we can tailor our work to solve client-specific issues
- Within my first year of working with Beacon Hill, I was recognized nationally with the Branch MVP award, as well as the Rising Star award for my work within the field as well as my contributions to the team
IT Technical Recruiter II
Planet Technology
02.2022 - 04.2023
- Delivered recruiting expertise and seamless support to high-profile, diverse industry clients (such as The Federal Reserve, Skechers, Harvard University, Rolex, etc.)
- Highly experienced in delivering high touch, highly personal candidate ownership and strong relationship building
- Effectively utilized multiple recruitment platforms and resources, Boolean searches, networking, and referrals to deliver top candidates to our clients
- Collaborated with hiring managers and client managers to understand job requirements and expectations
- Led full recruitment life-cycle, from sourcing strategies, placing advertisements, evaluating applicant credentials, interview coordination and preparation, offer negotiation, and onboarding
- Utilized Bullhorn ATS as a recruiting tool as well as candidate management, placement management, and tracking personal KPI's (cold calls, pre-screens, submittals, candidate submittals, interviews, offers, hires per week/quarter)
- Promoted from Recruiter I to Recruiter II based on performance, four months after completing training (Qualifications for R2: 7 placements and $5,000 in spread)
- Within my first year I generated roughly $100,000 in profit and made 12 successful placements (contract as well as direct hires)
Lead Server
Snooze AM Eatery
06.2021 - 02.2022
- Oversaw daily operations of a service team, delegated tasks, and trained new staff
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Resolved guest and employee complaints to maintain complete customer satisfaction
- Took part in volunteer initiatives offered by our company, in order to engage with and give back to our community
Multi-Unit Restaurant Manager
Working Class Outlaws
01.2019 - 03.2020
- Managed guest facing operations and supervised scheduling for all three Working Class Outlaw restaurants (between 25-40 employees per restaurant)
- Reorganized, implemented, and updated inventory system
- In charge of interviewing, hiring, and onboarding new staff
- Created an event planning program, including procedure and contracts, which brought in $1,000-$2,000 in additional revenue a week
- Trained all guest facing staff on policies, points of service, menu education, customer service and up-selling techniques
- Utilized my photography background and executed professional photoshoots for social media content
Restaurant Manager
Social Kitchen & Bar
01.2018 - 01.2019
- Managed daily front of house operations involving hiring, training, and scheduling for a restaurant of 30+ employees
- Participated in planning and implementing large on-site events
- Oversaw all ordering and inventory operations
- Photographed new food and beverage specials for social media
Territory Sales Executive
Quality Meats & Culinary Specialties
02.2016 - 01.2018
- Responsible for cold calling and developing new business, as well as maximizing goals and percentages
- Learned all aspects of both protein and culinary items
- Generated over a half of a million dollars a year in sales
- Experience using Salesforce CRM
Social Media Manager
Yield PR
01.2015 - 01.2016
- Managed local as well as major corporate social media accounts
- Created monthly content calendars, monitored follower feedback, and curated and executed all photoshoots for social media content
- Managed editorial calendars and rescheduled PR events and meetings
Education
Bachelor of Science - Merchandising
Wayne State University
Detroit, MI03.2014
Skills
- Account planning
- Sales presentation
- Market development
- Lead development
- Pipeline management
- Full Life Cycle Sales and Recruiting experience
- Territory management
- Talent Acquisition
- ERecruit, Bullhorn, and Salesforce CRM
- LinkedIn (Sales Navigator and Recruiter) CareerBuilder , Dice, Monster, and Indeed Recruiting Platforms
- Account Management
- Management Skills
- MS Word, Powerpoint, Excel, Outlook
Timeline
Account Executive
Beacon Hill Technologies
05.2023 - Current
IT Technical Recruiter II
Planet Technology
02.2022 - 04.2023
Lead Server
Snooze AM Eatery
06.2021 - 02.2022
Multi-Unit Restaurant Manager
Working Class Outlaws
01.2019 - 03.2020
Restaurant Manager
Social Kitchen & Bar
01.2018 - 01.2019
Territory Sales Executive
Quality Meats & Culinary Specialties
02.2016 - 01.2018
Social Media Manager
Yield PR
01.2015 - 01.2016
Bachelor of Science - Merchandising
Wayne State University
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