Nicole Muszynski
Undergraduate Student
Valparaiso,IN
Summary
History and Secondary Education student equipped with 3 years of in-class teaching experience at various schools in North West Indiana. Along with over 3 years of experience at Valparaiso University's Harre Union, working with members of the Student Affairs staff as a Conference Assistant, Building Manager, and Welcome Desk Attendent.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Summer Conference Assistant
Valparaiso University
Valparaiso, IN
06.2019 - 08.2021
- Collaborate with 5 departments to coordinate all event logistics for every conference including housing, meals,
meeting room needs, technology and equipment - Conduct team wrap-up meetings to provide an opportunity for mutual feedback and growth
- Serve as the main point of contact for 9 conferences and a total of over 1,000 guests providing customer service
support to guests before, during and after their event - Process billing statements for 9 conferences at the end of their visits
- Correspond with over 15 clients through professional emails and phone calls numerous times a day
- Assist with inspection and inventory of facilities to ensure materials for each group are prepared
Building Manager
Valparaiso University
Valparaiso, IN
08.2021 - Current
- Responsible for the general management and oversight of the 202,000 square foot facility and all meetings and special events taking place at that time.
- In charge of entire building staff to promote optimal team dynamics while encouraging positive working environment.
- Responsible for supervising and assisting other Union student staff; cash handling/accounting; building security; emergency procedures; and assisting the Assistant Director and Facilities Management with final room set-ups, Audio/Visual equipment, and maintaining the cleanliness of the Union.
Welcome Desk Attendant
Valparaiso University
Valparaiso, IN
08.2019 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Interacted with in person and over the phone customers while directing visitors across a 350-acre campus
- Created a welcoming environment for all who entered the building
- Maintained the front desk and reception area in a neat and organized fashion
After School Program Supervisor
Hilltop Neighborhood House
Valparaiso, IN
08.2019 - 02.2020
- Create initiatives to expand programs and increase participation within the community in accordance with school and
department strategic plans - Created a tutoring program to meet the individual needs of students served
- Organized, communicated, and evaluated weekly activities, including field trips
Education
Bachelor of Arts - History Education
Valparaiso University
Valparaiso, IN 08.2018 - Current
Skills
Customer engagement and assistance
Certification
PLT: Grades 7-12 Education Licensure
Timeline
Suicide Prevention Certification
11-2021
PLT: Grades 7-12 Education Licensure
10-2021
World & US History Education Licensure
10-2021
Building Manager
Valparaiso University
08.2021 - Current
LGBT Training
04-2021
Welcome Desk Attendant
Valparaiso University
08.2019 - 05.2021
After School Program Supervisor
Hilltop Neighborhood House
08.2019 - 02.2020
Summer Conference Assistant
Valparaiso University
06.2019 - 08.2021
Bachelor of Arts - History Education
Valparaiso University
08.2018 - Current
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