Nicole Narvaez
Tampa,FL
Summary
Over 8 years’ experience with customer relations, collaboration, process management, and problem solving
Overview
6
6
years of professional experience
Work History
Portfolio Risk Manager, AVP
Citi
10.2022 - Current
- Assisting Chief Risk Officer (CRO) to manage and mitigate risk across all 7 risk stripes, while also promoting a culture of compliance and accountability within the organization
- Assessment Unit Delegate for Managers Control Assessment (MCA) responsible for crafting unique language for ARCM, uploading evidence for monitoring tools, and performing Quarterly Risk Assessments (QRA)
- Point of contact for CGMI Risk Management Framework (RMF) including annual review and socialization of document with key stakeholders
- Participate in regulatory examinations and audits, ensuring adherence to regulatory requirements and facilitating smooth interactions with regulatory agencies
- Review and investigate open issues (level 1-5) across the risk organization to assess their impact on the legal entity, the swap dealer program and security-based swap implementation.
Senior Mortgage Lending Closer II
loanDepot
11.2020 - 10.2022
- Effectively closed 127 (Q1 2022) complex loans tracked within our document management system
- Exceed SLAs by promptly solving any issues, escalating risk items with sales team, and look for ways for the closing process to be improved
- Highest producer of funded loans in region during April 2022
- Consult with management on metrics of success (e.i
- Customer satisfaction), end to end process of loans, and company culture initiatives.
Mortgage Lending Closer II
Truist Financial Corporation
02.2020 - 11.2021
- Conducted proactive and effective pipeline management in accordance with performance expectations
- Calculated and prepared accurate Closing Disclosure in partnership with Settlement Agent
- Prepared each loan for mortgage closing including final processing via the company’s loan origination system to complete legal documents
- Accurately and efficiently close 35-70 loans a month.
Mortgage Lending Funder
Truist Financial Corporation
10.2019 - 02.2020
- Reviewed and analyzes all documents for authenticity, accuracy and sufficiency
- Ensured closing request is accurate and all title, appraisal or flood issues have been resolved
- Issued funding disbursement authorization to the closing agent and completes wire requests.
Branch Banker I
Truist Financial Corporation
06.2018 - 10.2019
- Responsible for my daily cashbox of approximately $25,000 and banks vault closing of approximately $300k
- Escalated any suspicious client activity to management such as fraudulent deposits and report it to U.S
- Department of Treasury
- Supported in new account openings and problem resolution, cross-selling or referring applicable products and services to clients and prospects
- Aided team sales efforts by attending weekly sales, service and product knowledge meetings.
Teller
Truist Financial Corporation
01.2018 - 05.2018
- Performed accurate transactions such as accepting deposits, loan payments, and redeeming saving bonds
- Prepared individual daily balance of teller cash transaction adhering to regulatory and audit guidelines.
Education
Bachelor of Arts - Political Science And Sociology
University of South Florida
Tampa, FL05.2018
Skills
- Process Improvement
- Collaboration
- Effective Communication
- Risk Management
- Time management
- Attention to Detail
- Innovative thinker
- Problem-Solving
- Microsoft: Excel, Word, PowerPoint
- Tableau
- Citi Risk & Controls (ARCM Management, iCAPs)
Languages
Spanish
Native or Bilingual
Timeline
Portfolio Risk Manager, AVP
Citi
10.2022 - Current
Senior Mortgage Lending Closer II
loanDepot
11.2020 - 10.2022
Mortgage Lending Closer II
Truist Financial Corporation
02.2020 - 11.2021
Mortgage Lending Funder
Truist Financial Corporation
10.2019 - 02.2020
Branch Banker I
Truist Financial Corporation
06.2018 - 10.2019
Teller
Truist Financial Corporation
01.2018 - 05.2018
Bachelor of Arts - Political Science And Sociology
University of South Florida
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