Summary
Overview
Work History
Education
Skills
Affiliations
Professional Memberships
Timeline
Generic

NICOLE NATION

Wyandotte,USA

Summary

Knowledgeable Director with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement. Proven ability to lead and inspire teams, ensuring alignment with company goals and fostering culture of excellence.

Overview

15
15
years of professional experience

Work History

Executive Director

American House
09.2022 - Current
  • Exceeded occupancy and revenue goals in 2023 and 2024
  • 2024 average occupancy was 96% with the highest net operating income among sixty communities
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover by 22%
  • Currently attending Leadership Skills Academy, a six month committment appointed by nomination
  • Managed financial, operational and human resources to optimize business performance.

COMMUNITY RELATIONS DIRECTOR

AMERICAN HOUSE
08.2020 - 08.2022
  • Took community from 69% occupancy to 90% occupancy
  • Cultivated and tracked all prospects, referrals & marketing efforts
  • Served on a transition team training and mentoring all new communities, primarily Tennessee
  • Plan and implement service training, touring, presentations and marketing events
  • Strengthened community partnerships by organizing and executing outreach events.

HOME HEALTH & HOSPICE SALES REPRESENTATIVE

CUSTOM HOME HEALTH
04.2019 - 03.2020
  • Developed rapport to create safe and trusting environment for care
  • Interacted kindly with patients, families and health care professionals
  • Displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Planned and implemented community outreach and events to provide health education and brand awareness
  • 100% of patient referrals were generated new business through building a strong pipeline and working through the sales cycle

SENIOR SALES MANAGER

MISSION POINT RESORT
12.2011 - 10.2017
  • Forecasted sales of $600,000 (2017) set and executed successful market strategies to achieve 160% of objective
  • Overall market revenue increase from 2011-2017 was 250%
  • Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking
  • Dotted line manager to four conference sales managers overseeing processes to reduce gaps, resulting in higher food & beverage revenue and customer satisfaction scores
  • State Treasurer and Secretary, Circle Michigan (Tour Arm of Pure Michigan)

SALES AND MARKETING MANAGER

ATHENEUM SUITE HOTEL
09.2010 - 11.2011
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives
  • Cultivated and maintained strategic alliances with key partners and vendors

Education

Bachelor of Science - Hospitality Management

Ferris State University

Associates Degree - Food Service Management

Ferris State University

Skills

  • Budgeting and financial management
  • Staff management and team bonding
  • Operations management, training and development
  • Relationship building
  • Program leadership
  • Compliance and regulations
  • Crisis management
  • Human resources management
  • Profit and loss statements

Affiliations

  • Downriver Business Association, 2020, current
  • Downriver Networking Group, 2020, current
  • Allen Park Chamber of Commerce, 2020-2025
  • Riverview Band Booster President, 2017-2018

Professional Memberships

Circle Michigan, Detroit Regional Chamber, Religious Conference Management Association, American Bus Association, Society of Government Meeting Professionals, Christian Conference Management Association, University Event Planners

Timeline

Executive Director

American House
09.2022 - Current

COMMUNITY RELATIONS DIRECTOR

AMERICAN HOUSE
08.2020 - 08.2022

HOME HEALTH & HOSPICE SALES REPRESENTATIVE

CUSTOM HOME HEALTH
04.2019 - 03.2020

SENIOR SALES MANAGER

MISSION POINT RESORT
12.2011 - 10.2017

SALES AND MARKETING MANAGER

ATHENEUM SUITE HOTEL
09.2010 - 11.2011

Associates Degree - Food Service Management

Ferris State University

Bachelor of Science - Hospitality Management

Ferris State University

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