Nicole Natoli
Tampa,FL
Summary
Administrative Assistant with 15+ years of experience, excelling in customer service, management, and interdepartmental communication. Proven track record in enhancing operational efficiency, refining training programs, and resolving conflicts, underpinned by a strong foundation in administrative and secretarial skills. Committed to leveraging expertise in problem-solving and team collaboration to support and streamline office operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Customer Representative
Duke Energy
FL
02.2021 - 06.2023
- Managed commercial client inquiries, ensuring prompt resolution of work order requests and account issues
- Efficiently processed client payments, improving financial operations
- Handled digital requests, including new address setup and repair coordination, enhancing customer service quality
- Utilized problem-solving skills to navigate complex client issues, contributing to customer satisfaction
- Significantly impacted company-client relations through effective communication and prompt service
- Oversaw accurate and timely processing of client payments, enhancing financial accuracy
- Provided comprehensive solutions to client problems, elevating customer satisfaction levels.
- Performed post-transaction follow-up activities such as thank you letters or surveys.
- Analyzed customer needs and developed customized solutions to meet those needs.
- Maintained records of all customer interactions, transactions, comments and complaints.
Associate Trainer
Walmart
, FL
10.2018 - 07.2020
- Spearheaded daily sales operations for bakery products, ensuring smooth workflow
- Implemented training programs for new and existing staff, enhancing procedural adherence
- Facilitated customer order requests in bakery and deli, improving customer satisfaction
- Problem-solved to ensure efficient order fulfillment and customer service
- Boosted store sales through effective training and customer service strategies.
- Motivated trainee performance by sparking and maintaining interest in classes.
- Provided onsite technical assistance to staff in the field to ensure successful implementation of training programs.
Department Supervisor
Wyndham
FL
12.2015 - 03.2018
- Spearheaded a team of customer care representatives, ensuring operational excellence and elevated customer satisfaction
- Devised customer service strategies, enhancing process efficiency and response times
- Instigated regular training sessions, honing staff's communication and conflict resolution skills
- Collaborated with diverse teams to resolve customer issues promptly
- Streamlined scheduling via a multi-user Google doc, optimizing sales slot allocation
- Streamlined office operations, enhancing workflow efficiency by overhauling filing and scheduling systems
- Elevated customer satisfaction by leading a top-performing team, focusing on operational excellence
- Introduced efficient customer service strategies, cutting response times and boosting process efficiency
- Enhanced team skills through regular training, focusing on communication and conflict resolution.
- Addressed employee issues and conflicts to provide input, feedback, and coaching.
- Trained and mentored new associates on department policies and procedures.
Administrative Assistant
WTC Health PRogram
, NY
10.2014 - 08.2015
- Spearheaded the management of program authorizations across multiple locations, ensuring meticulous record-keeping
- Streamlined office operations by developing an efficient filing system for certification records
- Managed the coordination of patient appointments, optimizing efficiency in chart transfers for enhanced continuity of care.
- Increased office productivity by implementing improved short keys for outgoing correspondences, facilitating faster communication
- Rendered crucial support to the logistics team by assisting with supply runs and organizing quarterly inventory checks.
- Increased efficiency in managing patient data and correspondence through the streamlined office processes.
- Optimized administrative workflows, reducing paperwork handling time by 30%
- Managed sensitive patient information with 100% accuracy, maintaining confidentiality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proofread content for typo-free emails and documentation.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Brandman University
01.2020
American Military University
01.2017
Skills
- Administrative Assistant
- Secretarial
- Customer Service
- Management
- Training Programs
- Interdepartmental Communication
- Problem-Solving
- Conflict Resolution
- Data Analysis
- Team Collaboration
- Daily Workflow
- Complaint Handling
- Appointment Scheduling
- Complaint resolution
Certification
- Public Notary
Timeline
Senior Customer Representative
Duke Energy
02.2021 - 06.2023
Associate Trainer
Walmart
10.2018 - 07.2020
Department Supervisor
Wyndham
12.2015 - 03.2018
Administrative Assistant
WTC Health PRogram
10.2014 - 08.2015
Brandman University
American Military University
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