Nicole Nava
Ogden,UT
Summary
Loan Processor meticulous in delivering error free documentation and ensuring compliance with company policy and regulatory requirements. Hard working professional with proven analytical, communication, and time management skills.
Overview
6
6
years of professional experience
Work History
Operations Assistant
Guaranteed Rate Affinity
Ogden, Utah
10.2020 - 06.2022
- Managed and completed up to 100 loans monthly and received recognition in monthly meetings for most loans completed.
- Managed conditions sent from underwriting departments.
- Ordered and reviewed title, insurance, and VOE's
- Completed closing processes by collaborating with title companies and lenders.
- Examined and verified information in loan for accuracy.
- Solved problems timely and effectively, ensuring customer satisfaction.
CTI Certified Case Manager
Weber Human Services
Ogden, Utah
08.2019 - 10.2020
- Managed caseload of 15 adults to provide comprehensive, community-based care.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Educated and connect clients to outside resources.
- Translated for clients, therapists, and health care providers in mental health facility and during client appointments.
Denial Management Specialist
Ogden Clinic
Ogden, Utah
03.2016 - 05.2019
- Identified medical billing errors and corrected them for resubmission.
- Organized medical billing trends and constant coding errors for review at meetings.
- Confirmed patient eligibility and or benefits.
- Managed over 50 patient calls per day to address patient concerns with medical billing, procedure costs, and collections.
- Translated for entire business office.
- Boosted customer experiences by delivering superior customer service, and issuing resolution regarding insurance and billing questions.
- Collected, arranged and input information into database system.
- Typed medical appeals for submission in order to overturn insurance billing denials for procedures.
Education
Diploma -
Ogden High School
Ogden, UT2012
Skills
- Bilingual
- Computer literate
- Coachable
- Multitasking and Organizing
- Problem solving
- Teamwork and Communication
Languages
Spanish
Timeline
Operations Assistant
Guaranteed Rate Affinity
10.2020 - 06.2022
CTI Certified Case Manager
Weber Human Services
08.2019 - 10.2020
Denial Management Specialist
Ogden Clinic
03.2016 - 05.2019
Diploma -
Ogden High School
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