Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Nava

Carmel,CA

Summary

Reliable and upbeat sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience

Work History

Sales Associate

Lloyd's Shoes
09.2021 - 05.2023
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Lloyd's Shoes
08.2018 - 08.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.

Education

Associate of Arts - Psychology

Monterey Peninsula College
Monterey, CA
2024

High School Diploma -

Carmel High School
Carmel, CA
06.2013

Skills

  • Excellent customer service
  • Good communication
  • Ability to maintain clean and organized workspace
  • Commitment and focus to responsibilities
  • Positive attitude and disposition
  • Greeting and engaging customers
  • Sales expertise
  • Ability to upsell
  • Sales goals
  • Sales training
  • Merchandise display
  • Multitasking strengths
  • Teamwork

Timeline

Sales Associate

Lloyd's Shoes
09.2021 - 05.2023

Cashier

Lloyd's Shoes
08.2018 - 08.2021

Associate of Arts - Psychology

Monterey Peninsula College

High School Diploma -

Carmel High School

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Nicole Nava